Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kayla Gross

Pryor,OK

Summary

Seasoned Program Manager with experience in coordinating and overseeing a variety of programs. Possess skills in strategic planning, team leadership, and operational efficiency enhancement. Demonstrated ability to deliver high-quality results, ensuring program objectives align with organizational goals. Notable for improving process efficiencies and fostering cross-functional collaboration.

Overview

12
12
years of professional experience

Work History

Production Control/ Purchasing/Program Manager

MST Manufacturing LLC
Claremore, OK
01.2023 - Current
  • Scheduled shop floor operations based on customer demand, due dates, and machine compatibility.
  • Managed min/max schedules for our largest customer
  • Administered and oversaw daily purchase order functions for raw materials, hardware, tooling, facility maintenance, and outside processing.
  • Ensured product movement alignment with customer delivery requirements through coordination with MST Engineering.
  • Collaborated with Program Managers and Engineering teams to facilitate the smooth flow of information and work orders
  • Created and managed “Line of Balance” documents for efficient scheduling.
  • Facilitated effective communication with suppliers about purchase orders, dates, and modifications
  • All other Production Control and Purchasing duties as they arise

Purchasing Agent

MST Manufacturing LLC
Claremore, OK
01.2022 - Current
  • Create purchase orders
  • Communicate with suppliers to ensure prompt delivery of material/hardware
  • Purchase raw material and hardware
  • Send parts out for outside processing depending on processes required
  • Assist in shipping and receiving, control all inventory
  • Negotiate pricing with suppliers and create LTAs.

Shipping and Receiving Clerk

Cherokee Nation Red Wing
Pryor, OK
08.2018 - 12.2021
  • Unloaded, picked, staged and loaded products for shipping
  • Verified and recorded the count and condition of cargo received
  • Negotiated bulk shipping discounts with contracted carriers
  • Stacked and transported all overstock to storage areas
  • Reported inventory balances and cycle counts in both the ERP and WMS systems
  • Received incoming shipments and reviewed contents against purchase order for accuracy
  • Worked at a rapid pace to meet tight deadlines
  • Resolved service issues in a timely manner, including coordinating and processing returns
  • Installed protective bracing, padding and strapping to prevent shifting and damage to items during transport.

Customer Service Representative

Cherokee Nation Red Wing, LLC
Pryor, OK
05.2015 - 08.2018
  • Office proficiency/Initiative Order processing
  • To work independently, Managed quality communication, customer support, and product representation for each customer
  • Interacted with customers to follow-up on shipping statuses and expedited orders
  • Worked under strict deadlines and responded to customer requests
  • Guaranteed positive customer experiences, resolved all customer complaints, and processed customer returns
  • Assisted in solving accounting issues for each customer
  • Pull customer's orders daily from portal, enter into database, and help set up production priority schedule
  • Daily use of Excel, Word, and ERP/MRP to perform functions of job
  • Experience in shipping products when needed.

Shift Manager

GOLDIE'S PATIO GRILL
Pryor, OK
11.2012 - 03.2016
  • Scheduled and directed staff in daily work assignments to maximize productivity
  • Efficiently resolved problems or concerns to the satisfaction of all involved parties
  • Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met
  • Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions
  • Performed checkouts of servers and bartenders to ensure that all tickets were accounted for
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.

Production Associate

Cherokee Nation Red Wing, LLC
Pryor, OK
01.2014 - 04.2015
  • Interpreted prints, drawings and sketches
  • Assembled wire harnesses with hand tools.

Education

Bachelors in Business Administration - Management

Rogers State University
Claremore, OK
05.2019

Skills

  • Strong interpersonal skills
  • Customer support
  • Database entry
  • Quick learner
  • Detail oriented
  • Excel
  • Office
  • Word
  • ERP/MRP
  • Decision-Making
  • Program Leadership

Timeline

Production Control/ Purchasing/Program Manager

MST Manufacturing LLC
01.2023 - Current

Purchasing Agent

MST Manufacturing LLC
01.2022 - Current

Shipping and Receiving Clerk

Cherokee Nation Red Wing
08.2018 - 12.2021

Customer Service Representative

Cherokee Nation Red Wing, LLC
05.2015 - 08.2018

Production Associate

Cherokee Nation Red Wing, LLC
01.2014 - 04.2015

Shift Manager

GOLDIE'S PATIO GRILL
11.2012 - 03.2016

Bachelors in Business Administration - Management

Rogers State University

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Kayla Gross