Sabrina Little
Manchester,CT
Summary
Care-focused Phlebotomist bringing 7+years with a background in customer service. Accomplished at easing patient anxieties and hitting veins on first attempts. Experienced in skin puncture draws utilizing varied needle gauges and collection techniques tailored to patient need.
Overview
25
25
years of professional experience
Work History
Small Animal Manager
Petco
Glastonbury, CT
07.2025 - 01.2026
- Supervised daily operations, ensuring efficient service delivery and adherence to company standards.
- Trained staff on product knowledge and customer service techniques, enhancing team performance.
- Implemented inventory management practices, reducing stock discrepancies and improving accuracy.
- Collaborated with team members to develop promotional strategies, boosting customer engagement.
- Resolved customer inquiries and complaints, maintaining high levels of satisfaction and loyalty.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
Key Holder/ Leader on Duty
Petco
Windsor, CT
03.2023 - 06.2025
- Trained new staff on store policies, enhancing knowledge and performance across team members.
- Led by example in customer engagement practices, fostering a welcoming environment for pet owners and their pets.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Boosted customer satisfaction through exceptional service, attentive listening, and efficient problem resolution.
- Trained new hires on company policies, procedures, and best practices in sales techniques and customer service.
- Oversaw daily store operations while maintaining a professional demeanor under pressure and adapting quickly to changing priorities as necessary.
Sales Associate
Kohls Department Store
Manchester, CT
01.2022 - 10.2023
- Assisted customers in product selection, addressing inquiries and enhancing shopping experience.
- Maintained inventory accuracy through regular stock checks and replenishment processes.
- Collaborated with team members to implement sales promotions, boosting store visibility and engagement.
- Trained new associates on customer service best practices and operational procedures.
- Developed product knowledge to provide informed recommendations and drive sales performance.
Phlebotomist
Johnson Memorial Medical Center
Stafford, CT
01.2015 - 05.2016
- Collected blood samples using venipuncture and capillary techniques to ensure accurate testing results.
- Maintained specimen integrity through proper labeling and handling procedures in compliance with safety standards.
- Educated patients on the blood draw process, alleviating concerns and enhancing patient comfort during procedures.
- Implemented quality control measures to improve accuracy in sample processing and reduce errors.
- Coordinated with laboratory staff to streamline workflow, enhancing overall efficiency of phlebotomy services.
- Trained new phlebotomy staff on best practices and safety protocols, fostering a culture of continuous improvement.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
Medical Assistant/Phlebotomist
ECHN Health Services
Vernon/Manchester CT
05.2001 - 05.2007
- Coordinated patient scheduling and managed appointment flow to enhance clinic efficiency.
- Assisted healthcare providers with patient examinations and documentation, ensuring compliance with protocols.
- Maintained accurate medical records and updated electronic health systems for improved data management.
- Educated patients on treatment plans and medication usage, fostering better health outcomes.
Education
Phlebotomy Certification (NPA) - Phlebotomy
CT State Asnuntuck Community College
Enfield, CT12-2015
Medical Assisting Certificate - Medical Assisting
Goodwin Collage
East Hartford, CT10-1999
Skills
- Customer service
- Positive attitude
- Multitasking
- Attention to detail
- Problem-solving
Timeline
Small Animal Manager
Petco
07.2025 - 01.2026
Key Holder/ Leader on Duty
Petco
03.2023 - 06.2025
Sales Associate
Kohls Department Store
01.2022 - 10.2023
Phlebotomist
Johnson Memorial Medical Center
01.2015 - 05.2016
Medical Assistant/Phlebotomist
ECHN Health Services
05.2001 - 05.2007
Phlebotomy Certification (NPA) - Phlebotomy
CT State Asnuntuck Community College
Medical Assisting Certificate - Medical Assisting
Goodwin Collage