Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sabrina Long

NORRIS,Tennessee

Summary

Kind Admissions Coordinator with hands-on experience handling pre-admissions processes and providing customers with information via conversations, follow-ups, personal facility tours and addressing concerns. In-depth knowledge of administrative and insurance procedures. Deadline-driven and ambitious with great technical expertise.

Overview

6
6
years of professional experience

Work History

Admissions Coordinator

Regard Recovery
05.2023 - Current
  • Gathered completed application and supporting documentation to compile application portfolios.
  • Provided guidance to applicants regarding financial aid options available to them.
  • Managed incoming inquiries from potential applicants, providing detailed information about admission requirements.
  • Responded and document promptly to inquiries via email or telephone calls concerning admission requirements or deadlines while staying in compliance with HIPAA requirements..
  • Enforced state and federal regulations as well as company policies and procedures for strict compliance.
  • Answered, screened and processed high volume incoming calls daily from customers and provided assistance with admission inquiries, billing questions, and other customer service related issues.
  • Developed effective working relationships with team members across multiple departments to schedule admission.
  • Engaged actively with callers, confirming or clarifying information and diffusing anger.

Customer Care Representative II

CVS Caremark
06.2020 - 12.2023
  • Collect and process credit card or check payments.
  • Billing
  • Data entry
  • Fax and email new prescriptions.
  • Plan benefit overrides and prior authorizations.
  • Report new claims.
  • Transmitting prescription process and follow up on prescription orders.
  • Inbound and outbound calls while answering emails, fax, and team chats.
  • Followed up and resolve customers' concerns not immediately resolved by providing timely updates on the status of their requests.
  • Adhered strictly to confidentiality guidelines when dealing with sensitive customer information.

CCMA

Journeypure
10.2017 - 05.2023
  • Administered injections, medications and treatments as directed by the physician.
  • Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
  • Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
  • Organized charts, documents and supplies to maintain team productivity.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
  • Answered phones, scheduled appointments, greeted patients and ordered supplies.
  • Contacted medical facilities to schedule patients for admission and appointments.

Education

Certified Clinical Medical Assistant -

Virginia College
10.2017

GED -

Clinton Adult Education
03.2016

Skills

  • Strong Organization
  • Call Control and Documentation Skills
  • Application Processing
  • Understanding of Insurance Options
  • Customer Relationship Management
  • Attention to Detail
  • Intake and Discharge
  • Task Prioritization
  • Time Management Abilities
  • Data Verification
  • Records Maintenance
  • Microsoft Office
  • Adaptability and Flexibility
  • Problem-Solving Aptitude
  • Follow-Up Skills
  • Data Entry
  • Scheduling

Timeline

Admissions Coordinator

Regard Recovery
05.2023 - Current

Customer Care Representative II

CVS Caremark
06.2020 - 12.2023

CCMA

Journeypure
10.2017 - 05.2023

Certified Clinical Medical Assistant -

Virginia College

GED -

Clinton Adult Education
Sabrina Long