Sabrina Long
NORRIS,Tennessee
Summary
Kind Admissions Coordinator with hands-on experience handling pre-admissions processes and providing customers with information via conversations, follow-ups, personal facility tours and addressing concerns. In-depth knowledge of administrative and insurance procedures. Deadline-driven and ambitious with great technical expertise.
Overview
6
6
years of professional experience
Work History
Admissions Coordinator
Regard Recovery
05.2023 - Current
- Gathered completed application and supporting documentation to compile application portfolios.
- Provided guidance to applicants regarding financial aid options available to them.
- Managed incoming inquiries from potential applicants, providing detailed information about admission requirements.
- Responded and document promptly to inquiries via email or telephone calls concerning admission requirements or deadlines while staying in compliance with HIPAA requirements..
- Enforced state and federal regulations as well as company policies and procedures for strict compliance.
- Answered, screened and processed high volume incoming calls daily from customers and provided assistance with admission inquiries, billing questions, and other customer service related issues.
- Developed effective working relationships with team members across multiple departments to schedule admission.
- Engaged actively with callers, confirming or clarifying information and diffusing anger.
Customer Care Representative II
CVS Caremark
06.2020 - 12.2023
- Collect and process credit card or check payments.
- Billing
- Data entry
- Fax and email new prescriptions.
- Plan benefit overrides and prior authorizations.
- Report new claims.
- Transmitting prescription process and follow up on prescription orders.
- Inbound and outbound calls while answering emails, fax, and team chats.
- Followed up and resolve customers' concerns not immediately resolved by providing timely updates on the status of their requests.
- Adhered strictly to confidentiality guidelines when dealing with sensitive customer information.
CCMA
Journeypure
10.2017 - 05.2023
- Administered injections, medications and treatments as directed by the physician.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Organized charts, documents and supplies to maintain team productivity.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Contacted medical facilities to schedule patients for admission and appointments.
Education
Certified Clinical Medical Assistant -
Virginia College
10.2017
GED -
Clinton Adult Education
03.2016
Skills
- Strong Organization
- Call Control and Documentation Skills
- Application Processing
- Understanding of Insurance Options
- Customer Relationship Management
- Attention to Detail
- Intake and Discharge
- Task Prioritization
- Time Management Abilities
- Data Verification
- Records Maintenance
- Microsoft Office
- Adaptability and Flexibility
- Problem-Solving Aptitude
- Follow-Up Skills
- Data Entry
- Scheduling
Timeline
Admissions Coordinator
Regard Recovery
05.2023 - Current
Customer Care Representative II
CVS Caremark
06.2020 - 12.2023
CCMA
Journeypure
10.2017 - 05.2023
Certified Clinical Medical Assistant -
Virginia College
GED -
Clinton Adult Education
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