Sabrina Lopez
Odessa,TX
Summary
Achieved top sales performer status at AT&T by leveraging exceptional client relations and sales strategies, including cold-calling and social media marketing. At BUBBAS 33, enhanced guest satisfaction and staff retention through effective communication and customer service excellence. Demonstrated proficiency in technical support and objection handling, driving significant improvements in customer experience and sales outcomes.
Overview
4
4
years of professional experience
Work History
Sales Agent
AT&T
06.2021 - 10.2023
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Explained features and advantages of Type products or services to promote sales.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Achieved top performer status within the company due to consistent high sales numbers.
Front of House Manager
BUBBAS 33
06.2019 - 05.2021
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Resolved guests complaints while maintaining positive customer environment.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Acted as the main point of contact for guest inquiries, addressing concerns promptly and professionally while maintaining a positive rapport with clientele.
- Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
- Trained new hires on company policies, procedure, s as well as proper food handling techniques which resulted in reduced turnover rates.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Performed cash handling activities and secured nightly bank deposits.
- Maintained high standards of cleanliness and organization throughout the establishment, ensuring compliance with health codes and regulations.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Improved staff retention by fostering a supportive work environment and providing ongoing training opportunities.
Education
Permian High School
Odessa, TXSkills
- Client Relations
- Customer Assistance
- Sales Training
- Technical Support
- Objection handling
- Social Media Marketing
- Sales Strategies
- Cold-calling
- Making offers
- Customer Service
- Customer Relations
- Sales closing
Timeline
Sales Agent
AT&T
06.2021 - 10.2023
Front of House Manager
BUBBAS 33
06.2019 - 05.2021
Permian High School
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