Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nekia Thomas

Insurance
Macon,GA

Summary

Compassionate and dedicated professional with over 20 years of customer service, business administration and operations and warehouse experience. Highly skilled in conflict resolution and leadership with strong interpersonal and communication skills.

Professional picker with strong background in efficient order fulfillment and inventory management. Highly adaptable, ensuring smooth operations even during changing needs. Skilled in teamwork, reliable, and focused on achieving results. Proficient in handling various warehouse equipment and maintaining high standards of accuracy and speed.

Overview

32
32
years of professional experience

Work History

Picker/ Shipping

Bass Pro Shops
07.2024 - Current
  • Pulled orders quickly to maintain demanding productivity goals.
  • Worked fast to meet assigned daily picking quotas.
  • Expedited the picking process for faster order fulfillment using handheld scanners and inventory management software.
  • Verified proper labeling and identification on all orders before shipment.
  • Used RF scanners to track orders and verify accuracy.
  • Enhanced order accuracy by diligently following pick sheets and double-checking items before packing.
  • Demonstrated flexibility in adapting to various shifts and schedules while maintaining consistent performance standards throughout periods of increased workload demands or personnel shortages.
  • Contributed to a safe working environment by adhering to safety protocols and reporting any hazards or issues promptly.
  • Kept accurate records of picked items to assist in inventory control and tracking.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.

Master Cosmetologist/Owner

Brina’s On 3rd
01.1993 - Current
  • Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
  • Shampooed, conditioned, cut, colored and styled hair, following individualized client specifications and product recommendations to increase return customer base.
  • Increased salon revenue through upselling of premium products and treatments during appointments.
  • Managed appointment scheduling efficiently to maximize clientele while minimizing wait times.
  • Performed specialized hair treatments for clients, resulting in healthier hair and improved client loyalty.
  • Delivered exceptional customer service by attentively addressing client concerns and offering expert advice.
  • Answered phone calls and emails to schedule client appointments.
  • Processed payments, entering sales in register for prompt customer service.

Server

Longhorn
01.2021 - 07.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Improved dining experience by providing prompt, attentive service to guests.

Order Picker

Amazon
01.2019 - 01.2024
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel
  • Increased order picking efficiency by utilizing warehouse management systems and barcode scanning equipment.
  • Achieved consistent punctuality and attendance, demonstrating commitment towards meeting warehouse performance objectives.
  • Printed labels, packaged boxes, and loaded into outbound containers.
  • Followed orders precisely for correct items, sizes and quantities.

Line Production

Perdue Farms
01.2008 - 01.2013
  • Inspected poultry product for defects and removed defective pieces from conveyor belt.
  • Followed local, state and federal health codes for sanitation, safety and process.
  • Managed time effectively to meet daily production goals without sacrificing attention to detail and quality standards.
  • Removed skin, feathers, and scales from poultry carcasses at beginning of processing line.
  • Moved finished and packaged product into site refrigeration to prepare for shipment.

Education

HS Diploma -

Briarwood Academy
Macon, GA
06.1990

AAS - Cosmetology

Macon Beauty School
Macon, GA
06.1992

Cosmetology License -

Georgia State Board of Cosmetology

Skills

  • Cycle counts
  • Order picking
  • Barcode scanners
  • Order preparation
  • Warehouse safety
  • Packing accuracy
  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Service prioritization
  • Hair styling expertise
  • Business management
  • Financial planning

Timeline

Picker/ Shipping

Bass Pro Shops
07.2024 - Current

Server

Longhorn
01.2021 - 07.2024

Order Picker

Amazon
01.2019 - 01.2024

Line Production

Perdue Farms
01.2008 - 01.2013

Master Cosmetologist/Owner

Brina’s On 3rd
01.1993 - Current

AAS - Cosmetology

Macon Beauty School

HS Diploma -

Briarwood Academy

Cosmetology License -

Georgia State Board of Cosmetology

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