Sabrina Mangin
Lodi,OH
Summary
Highly motivated outgoing professional with the type of communication and leadership skills to contribute to company success and growth on a large scale. Strong relationship builder to create customer loyalty and drive team performance. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes. Proficient at identifying additional sales opportunities and capitalizing on them to increase company profits and growth. Very adaptable to all tasks both physical and mental, ready to bring a strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
General Manager
Smith Brothers Feed Room
Medina, Ohio
01.2023 - Current
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Ensured compliance with local health department regulations regarding food safety standards.
- Tracked monthly sales to generate reports for business development planning.
- Trained employees on duties, policies and procedures.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Supervised employees through planning, assignments, and direction.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Collaborated with marketing team to create promotional materials for target customers.
- Provided technical support for customers when needed, answering questions about product features and capabilities.
- Delivered sales presentations focused on offerings and unique advantages over competitors.
- Identified and developed new markets for products or services.
Owner Operator of Homestead Farm
Self Employed Services Wyld Wood Farm
Lodi, Ohio
08.2020 - Current
- Coordinated clerical, recordkeeping and marketing strategies to enhance business operations and boost profits.
- Developed strategies to reduce pest infestations, disease outbreaks, and other crop production issues.
- Maintained records of all farm activities including costs associated with inputs such as seedlings and fertilizer.
- Conducted economic analyses of farm operations in order to evaluate profitability potential.
- Identified environmental hazards that could impact agricultural productivity within a given area.
- Provided technical advice on farming techniques and management practices to farmers in the region.
- Maintained financial, operational and employment records for farms or ranches.
- Coordinated with veterinarians to provide medical care for sick or injured animals.
- Ensured compliance with applicable laws, regulations, and industry standards related to food safety, animal welfare, environmental protection and labor relations.
- Applied knowledge of animal husbandry to meet livestock needs and minimize disease risk.
- Inspected facilities and equipment for signs of disrepair, performing necessary maintenance work.
- Handled money by accurately setting up registers, balancing drawers and preparing daily deposits.
- Conducted or supervised stock examinations to identify diseases or parasites.
- Monitored animal nutrition, growth rates, body condition scores, feed utilization and herd health records.
- Organized the purchase of breeding stock and other supplies needed for daily operations.
- Managed the day-to-day operations of a large livestock farm, including overseeing staff and ensuring animal health and welfare.
- Constructed pens, floating stations and collector strings for sea farms.
- Planned harvest and planting schedules.
- Prepared reports required by state and federal laws.
- Managed ranch schedules for livestock, special events, and crops.
- Performed daily feeding and watering and cleaned animal enclosures for rescued animals.
- Protected environmental areas, team members and consumers from harm by closely monitoring chemical applications and production techniques.
- Developed strategies for increasing efficiency in livestock production and reducing costs.
Owner Operator
Wyld Wood Homestead Farm
Lodi, Ohio
03.2020 - Current
Assistant Store Manager
Kontoor Brands
Burbank, OH
08.2023 - 01.2024
- (330) 948-1669
- Answered customer questions and addressed problems and complaints in person and via phone.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Maintained inventory by checking merchandise to determine levels.
- Handled scheduling for store shifts to achieve adequate staffing.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Oversaw aspects of maintenance, inventory and daily activity management.
- Assisted in continuous development of effective store associates to achieve desired sales and results.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Oversaw coaching and guidance of store employees to foster advancement in work operations.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Reviewed inventory and sales records to prepare reports for management and budget departments.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Implemented successful business strategies to increase revenue and target new markets.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
Aramark Healthcare+ & Correctional Manager
Aramark
Medina, Ohio
10.2021 - 08.2023
- Adhered to company food, safety, quality and sanitation policies.
- Responded to customer concerns efficiently, accurately and with detailed information.
- Established and managed effective controls for labor and inventory costs.
- Assessed employee schedules for effectiveness and approved all timesheets.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Trained and mentored up to 5 new employees each quarter.
- Supervised staff preparing and serving 3 meals per day.
- Prepared and led food service training programs to teach staff various tasks.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Resolved problems or concerns to satisfaction of involved parties.
- Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions.
- Minimized loss and misuse of equipment through proper restaurant supervision and staff training.
- Obtained highest rating from county health department year over year.
- Managed inventory tracking.
- Reduced food waste by overseeing and planning ingredients, anticipated customers and popularity of items.
- Monitored actions of staff and customers to uphold health and safety standards.
- Priced and ordered food products, kitchen equipment and food service supplies.
- Hired and trained new food service personnel to maintain high productivity levels of staff.
- Oversaw food preparation, production and presentation according to quality standards.
- Trained new employees to perform duties.
- Coached staff on strategies to enhance performance and improve customer relations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Checked stock deliveries for safety, quality and quantity.
- Worked cross-functionally with recipe development, operations and creative teams on implementation of new ingredients, menu timelines and product launches.
- Developed nutritious menus and ordered variety of healthy food to change up menu offerings.
- Communicated with customers to understand culinary needs and preferences and adjusted menus and services in response.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
- Analyzed recipes to determine menu prices based on cost of food, labor and overhead.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Monitored food storage, handling, preparation and delivery to maintain health and safety standards.
- Created and adjusted department schedules and individual shift assignments.
- Evaluated and enhanced workflow to implement best practices, reduce costs and increase staff motivation and satisfaction.
- Organized and facilitated budgets, product estimates, sales forecasts and product allocations to maximize resource utilization and customer sales opportunities.
- Analyzed financial data to determine efficient use of resources.
- Managed financial transactions involving general funds and contracts to reduce cashflow challenges.
- Made estimates of funds required for short and long-term financial objectives of organization.
- Reviewed financial projections relating to business and industry trends and identified areas requiring improvement.
- Maintained database of personnel activities with digital record-management systems.
- Responded proactively to concerns and questions by acting on patient feedback.
- Represented company professionally when engaging with public and government agencies.
- Facilitated necessary changes to policies or procedures to improve operations.
- Managed office inventory and placed new supply orders.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
Assistant General Manager
Carrol's Corperation
Medina, Ohio
05.2021 - 10.2021
- Managed store cash intake with high accuracy and prepared daily bank deposits.
- Placed new inventory orders and oversaw correct restocking procedures to maintain operational output.
- Supervised critical tasks, including budget implementations, employee reviews, training and scheduling for projects.
- Applied knowledge of coverage needs and individual employee strengths to produce successful team schedules.
- Motivated and led team members to work together to achieve targets.
- Managed and mentored staff to carry out operational directives with high productivity and accuracy.
- Identified customer needs and delivered relevant product solutions and promotions.
- Disciplined and maintained staff to deliver hospitable, professional service reflecting business initiatives.
- Met business targets with streamlined operations strategies.
- Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
- Strategized long-term business needs while generating guest relations feedback for process improvements.
- Oversaw payroll preparation and administration for staff.
- Controlled business inventory to keep numbers beneath targets through expert oversight and usage monitoring.
Restaurant General Manager
Moe's Southwest Grille
South Euclid, OH
11.2020 - 05.2021
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Trained, managed and motivated employees to promote professional skill development.
- Designed sales and service strategies to improve revenue and retention.
- Implemented effective customer service surveys to encourage feedback.
- Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
- Monitored and trained service team members on suggestive selling practices and continuous sales growth of beverage, appetizer, add-on and desserts.
- Upheld restaurant standards for food and beverage quality, team member engagement, financial goals, standard operating procedures and guest experiences.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Optimized profits by controlling food, beverage and labor costs by establishing portion control and quality standards.
- Scheduled and directed staff in daily work assignments to maximize productivity.
- Priced and ordered food products, kitchen equipment and food service supplies.
- Emphasized customer-focused approach, delivering local neighborhood restaurant environment that built customer loyalty.
- Maximized food quality by closely monitoring shipments, preparation and food handling by team members.
- Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations.
- Prepared and led foodservice training programs to teach staff various tasks such as stocking and restocking condiments, correctly inputting orders into system and performing credit and debit card transactions.
- Controlled portion sizes and garnishing for optimal cost controls.
- Performed accurate monthly inventories of supplies and equipment, including food, beverage, glassware and utensils.
- Reduced food waste by reducing actual verse theoretical variance by 1.5% by overseeing and planning ingredients, anticipated customers and popularity of items.
General Manager
Ujerk Caribbean Eatery
Cleveland, OH
07.2020 - 11.2020
- Upheld restaurant standards for food and beverage quality, team member engagement, financial goals, standard operating procedures and guest experiences.
- Optimized profits by controlling food, beverage and labor costs by establishing portion control and quality standards.
- Sought out and implemented methods to improve service and team performance to boost business sustainability.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Prepared and led foodservice training programs to teach staff various tasks such as stocking and restocking condiments, correctly inputting orders into system and performing credit and debit card transactions.
- Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations.
- Scheduled and directed staff in daily work assignments to maximize productivity.
- Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
- Motivated staff through acknowledgment of hard work, achievements and instilling accountability while leading by example.
- Emphasized customer-focused approach, delivering local neighborhood restaurant environment that built customer loyalty.
- Encouraged patron loyalty by emphasizing customer-focused approach by staff.
Group Fitness Manager
Uxl Sports and Fitness
Brunswick, OH
09.2017 - 06.2020
- Created agendas and communication materials for team meetings.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Handled all delegated tasks, including organizing instructor payroll and class scheduling.
- Recognized by management for providing exceptional customer service.
- Earned reputation for good attendance and hard work.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Collaborated in development of new class procedures based within the development of the MyZone interactive fitness tracking system.
- Collaborated with others to discuss new sale and expansion opportunities.
- Encouraged clients to engage in group fitness classes and other gym activities to meet fitness goals.
- Devised new programs and monitored client progress.
- Developed and delivered 25 weekly fitness classes.
- Followed up with existing customers to generate new prospective buyers through referrals.
- Identified weaknesses and implemented sales and business practices training to improve performance.
- Utilized expert negotiation, closing and marketing skills while ensuring dynamic customer response and follow-up.
- Utilized established sales techniques and persuasive communication skills to meet personal sales objectives.
- Stayed up-to-date on extensive company products and services.
- Encouraged team members to meet and exceed objectives by setting goals, tracking performance daily and implementing improvement strategies.
Childcare Attendant
84 fitness center
Eighty-four, PA
02.2015 - 05.2017
- Provide positive mentorship, including social and emotional skills development through behavior and speech activities.
- Planned and implemented age-appropriate activities and lessons
- Assisted childcare team members in task completion and classroom management.
- Maintained a safe, healthy and comfortable childcare environment.
- Kept children safe and secure at all times.
- Maintained organized and clean classroom and work areas.
- Encouraged positive behaviors, including patience with teachers and fellow kids.
- Implemented and oversaw activities centered on promoting learning and imaginative play.
- Secured indoor and outdoor premises to protect children under care.
- Enforced rules to teach manners and maintain safe environment.
- Communicated with parents or guardians about daily activities, behaviors and upcoming events.
Education
Bachelor of Science - Business Administration
Southern New Hampshire University
Hooksett, NH05-2025
Level 1 And Level 2 Manager Certification - Food Safety
SERVSAFE
Cleveland , Oh08.2020
Certification - Certified Personal Trainer
International Sports Sciences Association
Carpinteria, CA01.2019
Skills
- Online marketing and advertising
- Lead generation
- Progress tracking
- Client relationship management
- Excellent in person and over the phone communication skills
- Progress driven performance with proven results
- Small group leadership
- Managerial experience
- Vendor relationships
- Supervision and training
- Policy/program development
- Performance improvements
- Business operations background
- Training and development skill
- Budgeting and cost control strategies
- Employee scheduling
- Profit and loss accountability
- Data review
- Cost analysis and savings
- Monitoring Food Preparation
- ServSafe Manager
- POS Terminal Operation
- Event Coordination
- Team Leadership
- Microsoft Office
- Customer Retention
- Catering Services
- Sales and Marketing
- Payroll Administration
- Enforcing Nutritional Standards
- Menu Pricing and Writing
- Health Code Compliance
- Front of House Management
- Investigating Complaints
- Supply Ordering and Management
- Back of House Management
- Staffing and Sales Reporting
- Documentation and Recordkeeping
- Recruitment and Hiring
- Database Interface and Query Software
- Expenditure Authorization
- Interdepartmental Functions Coordination
- Rehabilitation Programs
- HIPAA Guidelines
- Facility Oversight
- Profitability Strategies
- Facility Inspections
- Budget Management
- Performance Evaluations
- Revenue Forecasting
- Quality Control
Websites
Timeline
Assistant Store Manager
Kontoor Brands
08.2023 - 01.2024
General Manager
Smith Brothers Feed Room
01.2023 - Current
Aramark Healthcare+ & Correctional Manager
Aramark
10.2021 - 08.2023
Assistant General Manager
Carrol's Corperation
05.2021 - 10.2021
Restaurant General Manager
Moe's Southwest Grille
11.2020 - 05.2021
Owner Operator of Homestead Farm
Self Employed Services Wyld Wood Farm
08.2020 - Current
General Manager
Ujerk Caribbean Eatery
07.2020 - 11.2020
Owner Operator
Wyld Wood Homestead Farm
03.2020 - Current
Group Fitness Manager
Uxl Sports and Fitness
09.2017 - 06.2020
Childcare Attendant
84 fitness center
02.2015 - 05.2017
Bachelor of Science - Business Administration
Southern New Hampshire University
Level 1 And Level 2 Manager Certification - Food Safety
SERVSAFE
Certification - Certified Personal Trainer
International Sports Sciences Association