Case Manager
SABRINA MAXWELL
H.O.P.E. Behavioral Health
Waldorf,MD
16
years of professional experience
Accomplished Behavioral Health and Case Management Professional with 15 years of experience supporting individuals across the lifespan with diverse mental health and developmental needs. Expertise in Targeted Case Management, Psychiatric Rehabilitation, and person-centered planning. Skilled in managing large caseloads while ensuring timely documentation and care coordination, fostering collaboration, and enhancing client outcomes.
Work History
Targeted Case Manager / Intake Specialist
2 Years 9 Months- Serve as an Intake Specialist by supporting intake processes, reviewing client information, coordinating required paperwork, and helping facilitate the onboarding of new clients.
- Manage a caseload of 40+ clients efficiently, coordinating individualized services, benefits, entitlements, referrals, and ongoing supports.
- Provide person-centered case management support to individuals with mental health and substance use needs while promoting independence, stability, and community integration.
- Complete annual paperwork and required six-month evaluations of treatment plans, monitoring progress toward person-centered goals and identifying needed updates to services.
- Conduct monthly insurance eligibility and coverage checks to support continuity of services and accurate case management records.
- Lead weekly case review meetings, facilitating discussion of client progress, service needs, barriers, and follow-up actions.
- Build and maintain community partnerships to strengthen access to healthcare, housing, employment, benefits, and other supportive resources.
- Maintain compliance with COMAR, HIPAA, and applicable state and program requirements while ensuring accurate and timely documentation.
- Train new employees on program procedures, documentation expectations, person-centered practices, and service-delivery responsibilities.
- Assist with interviewing prospective staff and contribute to the selection and onboarding process for incoming employees.
PRP Case Manager (Independent Contractor)
3 Years 9 Months- Support clients in achieving Person-Centered Plan (PCP) goals related to mental health recovery, employment, community engagement, and independent living.
- Monitored appointments, client progress, and service participation, ensuring accurate and timely documentation to support client outcomes.
- Collaborate with families, therapists, and community providers to coordinate services and address barriers to progress.
- Collaborated with families, therapists, and community providers to coordinate services and proactively address barriers to client progress.
- Provide linkage to community resources and service agencies based on individual client needs.
- Trained staff on PCPs and behavioral plans, conducting follow-up monitoring to ensure consistent implementation and enhance service delivery.
- Observe client behaviors, collect relevant data, and use findings to strengthen treatment and rehabilitation planning.
Program Coordinator / Behavior Specialist
4 Years- Managed programs that enhanced support for individuals with behavioral, emotional, and mental health challenges.
- Developed and evaluated individualized behavior plans and monitored service outcomes.
- Supervised program staff and supported high-quality, person-centered service delivery.
- Coordinated services with community organizations and healthcare providers to ensure comprehensive care.
- Maintained regulatory compliance and documentation standards while tracking program outcomes.
- Provided direct behavioral support utilizing evidence-based practices to promote individual progress.
EA Instructional Assistant
5 Years- Supported individualized educational and behavioral plans, delivering targeted academic and emotional support in 1:1 and small-group settings to enhance student learning outcomes.
- Monitored student progress and maintained accurate records, contributing to effective functional behavioral assessments and intervention plans.
- Employed therapeutic coping strategies to foster emotional regulation and effectively addressed students' emotional distress.
Direct Support Professional
4 Years- Implemented daily living activities to support person-centered goals and facilitated skill-building and habilitation training.
- Ensured safety and supervision while actively contributing to IFSP and IEP development.
- Presented client-related information during parent conferences and staff trainings to enhance understanding and collaboration.
Education
Associate of Arts - Applied Psychology
Skills
Targeted Case Management (TCM)
Intake & Client Onboarding
Annual & 6-Month Treatment Plan Reviews
Person-Centered Planning
Psychiatric Rehabilitation (PRP)
Treatment Planning & Goal Development
Crisis intervention support
Progress monitoring
Resource linkage referrals
Resource navigation
Insurance verification
Clinical documentation compliance
Treatment-Team Collaboration
Case review leadership
Staff Interview Support & New Employee Training
Stages of Change & Stage-Wise Interventions
Independent living support
Client advocacy coordination
Section name
References available upon request.
PROFESSIONAL DEVELOPMENT
- Stages of Change, Stage-Wise Interventions & Treatment Planning
- Person-Centered Planning & Behavioral Support
- Mental Health Case Management & Psychiatric Rehabilitation
- HIPAA, COMAR & Regulatory Documentation Compliance
Personal Information
Title: Case Management Behavioral Health PRP TCM Intake & Program Coordination
Timeline
Targeted Case Manager / Intake Specialist
Cornerstone Southern Maryland
01.2024 - CurrentRead More
PRP Case Manager (Independent Contractor)
H.O.P.E. Behavioral Health
01.2023 - CurrentRead More
Program Coordinator / Behavior Specialist
The Arc of Southern Maryland
01.2019 - 01.2023Read More
EA Instructional Assistant
Charles County Public Schools
01.2018 - 01.2023Read More
Direct Support Professional
National Children’s Center
01.2011 - 01.2015Read More
College of Southern Maryland
Associate of Arts from Applied Psychology
Read More