Shanita Logan
Charlotte,NC
Summary
Proven leader in case management and team collaboration, I enhanced care coordination at the Mental Health Center of Greater Manchester by streamlining processes and fostering community outreach. Leveraging strong problem-solving and conflict resolution skills, I significantly improved client advocacy and program efficacy, Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Case Manager (Targeted Care Specialist)
Mental Health Center Of Greater Manchester
04.2023 - 08.2024
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Assistant Director of Childcare
YMCA of Greater Manchester
07.2022 - 03.2023
- Streamlined communication between teachers, parents, and administrators to foster a collaborative learning environment.
- Oversaw the recruitment, hiring, and onboarding process for new educators to maintain a high-quality teaching staff.
- Implemented effective conflict resolution strategies for resolving issues among faculty members or between students.
- Mentored new teachers through observation, feedback, and professional development opportunities.
- Assisted the Director in developing innovative programs to improve students'' academic performance and retention rate.
- Conducted regular safety drills to ensure preparedness in case of emergency situations at school premises.
- Fostered a positive school culture by promoting open communication among staff members and celebrating successes together as a team.
Behavioral Therapist
Aspire Living & Learning
04.2022 - 06.2022
- Maintained detailed documentation of client progress, communicating updates regularly to supervisory staff and relevant stakeholders.
- Reduced challenging behaviors by conducting functional behavior assessments and developing appropriate interventions.
- Developed rapport with clients by utilizing empathy and active listening skills, creating a supportive therapeutic environment conducive to learning.
- Responded effectively to crisis situations and aggressive behaviors, skillfully mitigating conflicts with proven strategies.
- Implemented behavioral intervention plans created by clinical supervisors.
- Collected and analyzed data on client performance, adjusting treatment plans accordingly to maximize progress towards goals.
- Maintained professional boundaries with parents and caregivers while building strong support networks to support treatment goals.
Team Lead
Old Navy
11.2021 - 05.2022
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
Assistant Director (Center Specialist)
Mitchell Learning Academy
07.2019 - 10.2021
- Streamlined communication between teachers, parents, and administrators to foster a collaborative learning environment.
- Oversaw the recruitment, hiring, and onboarding process for new educators to maintain a high-quality teaching staff.
- Implemented effective conflict resolution strategies for resolving issues among faculty members or between students.
- Mentored new teachers through observation, feedback, and professional development opportunities.
- Conducted regular safety drills to ensure preparedness in case of emergency situations at school premises.
- Fostered a positive school culture by promoting open communication among staff members and celebrating successes together as a team.
- Assisted the Director in developing innovative programs to improve students'' academic performance and retention rate.
- Planned and executed successful special events, such as college fairs, open houses, and parent-teacher conferences.
Assistant Director/ VPK Instructor
Little Wise Kids
01.2010 - 07.2019
- Streamlined communication between teachers, parents, and administrators to foster a collaborative learning environment.
- Oversaw the recruitment, hiring, and onboarding process for new educators to maintain a high-quality teaching staff.
- Implemented effective conflict resolution strategies for resolving issues among faculty members or between students.
- Mentored new teachers through observation, feedback, and professional development opportunities.
- Evaluated teacher performance through classroom observations and provided constructive feedback for improvement.
- Ensured compliance with state education standards by regularly reviewing curriculum materials and teaching practices.
- Increased student engagement by incorporating real-life examples and hands-on activities in lesson plans.
Food Preparation Worker
Krystal's Restaurant
01.2001 - 12.2007
- Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
- Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
- Demonstrated punctuality and reliability in consistently arriving for scheduled shifts to meet service demands.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Packaged and stored food products following proper handling and preservation methods.
- Organized and re-stocked various stations and self-service items.
Receptionist
B&B Mortgage
01.2005 - 12.2006
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Education
Bachelor of Science - Social Work
Grand Canyon University
Phoenix, AZ06.2026
Associates - Child Development Certification
TEACH
Jacksonville, FL03.2021
Skills
- Problem-Solving
- Case Management
- Case Documentation
- Organization and Multitasking
- Decision-Making
- Conflict Resolution
- Positive Attitude
- Email and Telephone Etiquette
- Client Advocacy
- Care Coordination
- Community Resources
- Community Outreach
- Data Entry and Analysis
- Social Work
- Family Education
- Time Management
- Teamwork and Collaboration
Certification
CPR & AED Certified
CPI (Non-Violent Trainging)
Timeline
Case Manager (Targeted Care Specialist)
Mental Health Center Of Greater Manchester
04.2023 - 08.2024
Assistant Director of Childcare
YMCA of Greater Manchester
07.2022 - 03.2023
Behavioral Therapist
Aspire Living & Learning
04.2022 - 06.2022
Team Lead
Old Navy
11.2021 - 05.2022
Assistant Director (Center Specialist)
Mitchell Learning Academy
07.2019 - 10.2021
Assistant Director/ VPK Instructor
Little Wise Kids
01.2010 - 07.2019
Receptionist
B&B Mortgage
01.2005 - 12.2006
Food Preparation Worker
Krystal's Restaurant
01.2001 - 12.2007
Bachelor of Science - Social Work
Grand Canyon University
Associates - Child Development Certification
TEACH
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