Sabrina Mendez
Christopher,IL
Summary
Healthcare professional prepared for role with solid foundation in medical care and emergency response. Known for reliable teamwork and adaptability in dynamic situations. Focused on patient care and efficient medical interventions, showcasing strong interpersonal and problem-solving skills.
Overview
2026
2026
years of professional experience
Work History
Medicl Claims Processor
WPS Health Solutions
- Managed medical supply inventory, ensuring the availability of necessary equipment and medications for optimal patient care.
- Maintained accurate medical records, ensuring timely access to vital information for informed decision-making in patient care.
- Improved patient care by conducting thorough medical assessments and developing comprehensive treatment plans.
- Promoted preventive health measures through educational initiatives, including workshops and community outreach programs.
- Collaborated with other healthcare professionals to provide quality patient care.
- Continuously updated personal skills set through professional development courses and training seminars related to emerging trends in medicine.
- Contributed to research projects aimed at advancing medical knowledge, aiding in the development of new treatments or therapies.
Customer Service Representative
WPS Health Solutions
05.2020 - 04.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Server
La Fiesta Mexican Grill
11.2006 - 05.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Education
High School Diploma - Generals
Christopher Community High School
Christopher, IL05.2009
Skills
- Patient data analysis
- Communication equipment operation
Timeline
Customer Service Representative
WPS Health Solutions
05.2020 - 04.2025
Server
La Fiesta Mexican Grill
11.2006 - 05.2020
Medicl Claims Processor
WPS Health Solutions
High School Diploma - Generals
Christopher Community High School