Summary
Overview
Work History
Education
Skills
Timeline
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Sabrina Mendoza

Tucson,AZ

Summary

  • Dynamic and bilingual professional with a proven track record at Walgreens/CVS Pharmacy, excelling in cash management and customer service. Recognized for enhancing customer satisfaction through effective problem resolution and strategic team guidance. Committed to maintaining patient confidentiality and quality control in fast-paced environments, ensuring exceptional service delivery.

Professional with experience in leadership and operations management. Demonstrates strong focus on team collaboration and achieving results. Possesses skills in conflict resolution, time management, and effective communication. Adaptable and reliable, meeting changing needs and ensuring smooth workflow. Prepared to drive team performance and operational excellence.

Overview

4
4
years of professional experience

Work History

Shift Leader/Pharmacy Technician Trainee

03.2024 - 06.2025
  • Trained new employees and delegated daily tasks and responsibilities.
  • Handled confidential patient information with discretion, upholding strict HIPAA regulations at all times during tenure as a Pharmacy Technician Trainee.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Collaborated closely with pharmacy team members to consistently deliver high-quality care to patients.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Maintained a high degree of professionalism and integrity, upholding ethical standards associated with the Pharmacy Technician Trainee role at all times.
  • Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
  • Streamlined inventory management processes, leading to reduced waste and optimized stock levels.
  • Coordinated with vendors to ensure timely delivery of products while maintaining strong professional relationships.
  • Maintained cleanliness and organization of workspace, adhering to health and safety standards.
  • Collaborated with healthcare professionals to clarify prescription orders, ensuring accuracy in medication dispensing.
  • Supported pharmacy cleanliness and organization, maintaining hygienic environment for medication handling.
  • Improved customer satisfaction by promptly addressing their concerns and providing exceptional service.

Sales Associate

CVS Pharmacy
01.2022 - 10.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Waitress

Caruso's Restaurant
10.2021 - 05.2022
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
  • Proved successful working within tight deadlines and a fast-paced environment.

Education

High School Diploma -

Patagonia Union Highschool
Patagonia, AZ
05-2016

Skills

  • bilingual
  • Supportive demeanor
  • Cash management
  • Strategic team guidance
  • Effective problem resolution
  • Customer service expertise
  • Adaptable work hours
  • Team collaboration and leadership
  • Creative problem solving
  • Customer service management
  • Staff education and training
  • Staff supervision
  • Conflict resolution
  • Quality control procedures
  • Medication dispensing
  • Problem-solving skills
  • Patient confidentiality
  • Insurance billing

Timeline

Shift Leader/Pharmacy Technician Trainee

03.2024 - 06.2025

Sales Associate

CVS Pharmacy
01.2022 - 10.2023

Waitress

Caruso's Restaurant
10.2021 - 05.2022

High School Diploma -

Patagonia Union Highschool

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Sabrina Mendoza