Sabrina Merhai
Summary
An attentive, independent and quick thinking team player with motivated professional and skilled passion for helping individuals reach academic, personal or business goals. Focused and versatile candidate with extensive experience in customer service, sales, administrative tasks and homeschooling.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Homeschool Teacher
Self Employed Services
09.2022 - Current
- Assign and grade homework, tests and quizzes to keep accurate track of student performance.
- Instruct student through lectures, discussions, presentations and problem-based learning in all areas of study.
- Prepared curriculums and outlines for courses of study by following curriculum guidelines and state standards.
- Fostered a positive learning environment, promoting open communication and active participation among students.
Customer Service Representative
UncommonGoods
11.2022 - 01.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Gemologist Sales
Ritani.com
03.2019 - 04.2021
- Assisted clients in making informed purchasing decisions through comprehensive gemological consultations.
- Built a memorable experience and lasting relationship through the client's diamond purchasing journey.
- Provided customer service to potential and current clients through live chat, email and phone.
Reception to Billing
Eastchester Chrysler Jeep Dodge Ram
06.2013 - 04.2017
- Enhanced client satisfaction by providing timely and accurate processing services.
- Maintained detailed records for new and or used vehicles.
- Proficient with Reynolds & Reynolds, CDK and Ally Floor Planning.
- Prepared all sales documents and DMV forms relating to any sold vehicles, including wholesale.
- Assisted customers in the registration process of their purchased vehicle.
- Kept and maintained daily motor vehicle and plate records.
Education
Bachelor of Arts - Communications
SUNY Old Westbury
Old Westbury, NY05.2021
High School Diploma -
Pelham Preparatory Academy
Bronx, NY06.2008
Skills
- Assessment Administration
- Emotional Intelligence
- Public Speaking
- Conflict Resolution
- Student Assessment
- Microsoft proficient
- Typing speed: 88 wpm
- Lesson Planning
- Time Management
- Communication and Leadership Skills
Certification
Drivers License
References
References available upon request.
Timeline
Customer Service Representative
UncommonGoods
11.2022 - 01.2023
Homeschool Teacher
Self Employed Services
09.2022 - Current
Gemologist Sales
Ritani.com
03.2019 - 04.2021
Reception to Billing
Eastchester Chrysler Jeep Dodge Ram
06.2013 - 04.2017
Bachelor of Arts - Communications
SUNY Old Westbury
High School Diploma -
Pelham Preparatory Academy
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