Sabrina Miller
Charlotte,NC
Summary
Knowledgeable and dedicated professional with extensive experience in service delivery and proven multitasking abilities. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
17
17
years of professional experience
Work History
CDL Truck Driver/Transportation Dispatcher
Swift Transportation
06.2020 - Current
- Achieved timely deliveries by planning efficient routes and adhering to schedules.
- Enhanced customer satisfaction by maintaining professionalism during pick-ups and dropoffs.
- Performed thorough pre-trip inspections, ensuring vehicle safety and preventing potential issues.
- Reduced fuel consumption with strategic route planning and conscientious driving habits.
- Contributed to positive company reputation by providing exceptional customer service during interactions with clients.
- Developed strong relationships with clients through consistent communication and timely updates on delivery status.
- Collaborated with drivers to address any issues or concerns, fostering positive working relationships.
- Assisted in employee training, resulting in improved dispatcher efficiency and reduced response times.
Stylist/Owner
Perfect Balance Salon & Spa
01.2007 - Current
- Develop strong relationships with clients, leading to increased repeat business and referrals.
- Provide excellent customer service by attentively listening to client needs and addressing concerns promptly.
- Streamline appointment scheduling process, resulting in improved efficiency and reduced wait times for clients.
- Provided pre- and post-service consultations to accurately assess clients' needs.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Implemented effective inventory management strategies to reduce waste while maintaining sufficient stock levels of salon products.
Educator
Empire Beauty School
01.2012 - 04.2017
- Planned lesson outlines and translate into learning experiences for students
- Used Computers, audiovisual aids and other equipment and materials to supplement presentations
- Observed students performance and recorded relevant data to assess progress
- Performed technical skills demonstrations.
- Provided constructive feedback on assignments, empowering students to take ownership of their learning and academic growth.
Education
Cosmetology License -
South Eastern Beauty College
Charlotte, NCAssociate of Arts Psychology -
University of Phoenix
Phoenix, AZ12.2015
Instructor License -
Empire Beauty College
Concord, NC12.2012
Skills
- Zonar/Qualcom log software
- Strong Communication Skills
- Customer-Oriented
- Accurate record keeping
- Intermodal logistics
- Networking
- Organization and Time Management
- Task Prioritization
- Good Telephone Etiquette
- Multitasking Abilities
- Analytical and Critical Thinking
- Excellent Communication
References
Professional references available upon request
Timeline
CDL Truck Driver/Transportation Dispatcher
Swift Transportation
06.2020 - Current
Educator
Empire Beauty School
01.2012 - 04.2017
Stylist/Owner
Perfect Balance Salon & Spa
01.2007 - Current
Cosmetology License -
South Eastern Beauty College
Associate of Arts Psychology -
University of Phoenix
Instructor License -
Empire Beauty College
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