- Gardening
- Avid Reader
- Offering time and support to shelters for the homeless, women, and animals
- DIY and Home Improvement
SABRINA M KELLY
Gibsonton,FL
Summary
Customer-focused financial services professional with 14+ years of banking operations, account servicing, client support, and compliance experience. Skilled at resolving customer concerns, explaining account requirements, handling high-volume service requests, and supporting clients in regulated financial environments. Known for accuracy, professional communication, patience, and building trust with customers and internal partners. Seeking a customer service, member services, client support, or account services role where strong banking and problem-solving experience can support a positive customer experience.
Overview
19
19
years of professional experience
Work History
Vice President
Young Diesel Logistics
Gibsonton, FL
11.2020 - 04.2026
- Provide customer communication and support for a family-owned logistics business, including delivery updates, service questions, and issue resolution.
- Coordinate scheduling, documentation, billing, and account-related inquiries with a focus on accuracy and customer satisfaction.
- Support daily business operations by communicating with customers, vendors, and transportation partners in a fast-paced environment.
- Resolve service concerns professionally while maintaining positive relationships with clients and business partners.
- Manage administrative details, follow-up communication, and operational tasks requiring strong organization and attention to detail.
Senior Operations Analyst (Bank Officer)
Bank of America Merrill Lynch
Tampa, FL
03.2007 - 08.2021
- Delivered high-quality client support for financial account inquiries, onboarding needs, documentation requests, and account servicing concerns.
- Assisted with trust, IRA, and endowment account activity while maintaining professionalism, accuracy, and confidentiality.
- Reviewed client documentation for completeness and compliance with internal procedures and regulatory expectations, including KYC, AML, and CIP requirements.
- Resolved complex account issues by partnering with internal departments, researching account details, and communicating next steps clearly.
- Handled high-volume workflow queues while maintaining strong attention to detail, service standards, and timely follow-up.
- Served as an escalation resource for sensitive client and account concerns requiring strong judgment and problem-solving.
- Recognized as a Bank Officer for leadership, decision-making, reliability, and client service excellence.
- Trained and mentored team members on account processes, documentation standards, and customer communication best practices.
Education
Associate Degree - Human Services
Springfield Technical Community College
Technical Sales Training
CourseCareers
01-2023
Skills
- Customer Service & Client Support
- Account Inquiry Resolution
- Call Handling & Communication
- Escalation Support
- Client Relationship Management
- Banking & Financial Services
- KYC / AML / CIP Awareness
- Trust, IRA & Endowment Accounts
- Documentation Review
- High-Volume Workload Management
Accomplishments
Achieved Bank Officer Title
Interests
Timeline
Vice President
Young Diesel Logistics
11.2020 - 04.2026
Senior Operations Analyst (Bank Officer)
Bank of America Merrill Lynch
03.2007 - 08.2021
Technical Sales Training
CourseCareers
Associate Degree - Human Services
Springfield Technical Community College