Sabrina Mootoo
Orlando
Summary
Highly motivated and results-driven professional with over 23 years of experience in the banking industry. Proven track record in driving sales growth, improving customer service and managing operational processes efficiently.
Overview
24
24
years of professional experience
Work History
Store Manager
TD Bank
02.2015 - Current
- Maintain highest level of security and confidentiality in customer/employee relations
- Coach and develop employees on sales goals, service, and operations of business
- Build strong relationships and credibility with business partners
- Conduct monthly, quarterly, and annual meetings
- Coach employees- write-ups, warnings, promotion, and or termination
- Lead sales strategy and planning efforts to create sales initiative to reach/exceed goals
- Work with Regional Operations Officer on audits and compliance
- Review expense budget to scorecard to support profitability
Assistant Store Manager
TD Bank
06.2002 - 01.2015
- Conduct surprise cash audits
- Recruit, hire and train employees
- Ask probing questions to uncover customers financial needs and goals
- Review and approve timecard
- Scheduled shifts of all employees in various departments
- Delegate assignments and reports
- Ensure compliance with continued education is completed prior to due date
Education
College - undefined
John Jay College of Criminal Justice
01.2004
High School - undefined
Richmond Hill
01.2000
Skills
- Analytical research abilities Evaluation and critical analysis Insightful information synthesis
- Operations management
- Collaborative alliances
- Communication proficiency
- Effective prioritizing
- Team-oriented collaboration
- Data-driven decision-making
- Stakeholder partnership
- Money laundering regulations
Timeline
Store Manager
TD Bank
02.2015 - Current
Assistant Store Manager
TD Bank
06.2002 - 01.2015
College - undefined
John Jay College of Criminal Justice
High School - undefined
Richmond Hill