Highly motivated and results-driven professional with over 23 years of experience in the banking industry. Proven track record in driving sales growth, improving customer service and managing operational processes efficiently.
Overview
24
24
years of professional experience
Work History
Store Manager
TD Bank
02.2015 - Current
Maintain highest level of security and confidentiality in customer/employee relations
Coach and develop employees on sales goals, service, and operations of business
Build strong relationships and credibility with business partners
Conduct monthly, quarterly, and annual meetings
Coach employees- write-ups, warnings, promotion, and or termination
Lead sales strategy and planning efforts to create sales initiative to reach/exceed goals
Work with Regional Operations Officer on audits and compliance
Review expense budget to scorecard to support profitability
Assistant Store Manager
TD Bank
06.2002 - 01.2015
Conduct surprise cash audits
Recruit, hire and train employees
Ask probing questions to uncover customers financial needs and goals
Review and approve timecard
Scheduled shifts of all employees in various departments
Delegate assignments and reports
Ensure compliance with continued education is completed prior to due date
Education
College - undefined
John Jay College of Criminal Justice
01.2004
High School - undefined
Richmond Hill
01.2000
Skills
Analytical research abilities Evaluation and critical analysis Insightful information synthesis