Kenya Franklin
Las Vegas,NV
Summary
Exceptional skills in problem-solving and handling adversities while remaining professional. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow, and excel.
Overview
8
8
years of professional experience
Work History
Admissions Professional
United Education Institute
09.2021 - Current
- Helping students determine their educational goals.
- Complying with applicable federal and state laws and regulations, accreditor standards, and institutional policies and procedures.
- Developing referrals and personal leads while managing various types of leads.
- Working with Director of Admissions in monitoring daily/weekly activities to ensure admissions objectives are met.
- Meeting or exceeding enrollment objectives as established by the Director of Admissions while adhering to the highest ethical standards and compliance requirements.
- Compiled and analyzed data to track admissions trends and make recommendations for improvements.
- Developed recruiting strategies to identify qualified candidates and build network.
Customer Service/ Dispatcher/ Warehouse Associate
MKS Services
03.2020 - 09.2021
- Communicate tracking updates to customers.
- Provide superior customer service by promptly answering and responding to customer inquiries by phone and email, assist with customer and management concerns, greet visitors, assist with projects and file management.
- Receive orders via phone and provide friendly and courteous customer service ensuring professional and lengthy relationship with customers.
- Completes shipments by processing and loading orders.
- Prepares orders by processing requests and supply orders; pulling materials; packing boxes; placing orders in delivery area.
- Loaded and unloaded vehicles while following all safety rules and procedures including wearing required personal safety equipment.
Customer File Coordinator
Pilot Freight Services
03.2016 - 02.2020
- Provide rate quotes on domestic shipments.
- Provide superior customer service by promptly answering and responding to customer inquiries by phone and email, assist with customer and management concerns, assist with projects and file management.
- Analyze shipping choices and select the most cost-effective options based on client needs.
- Track and trace progress of shipments throughout delivery.
- Performed all package returns and claim requests.
- Generate and update shipment records.
- Follow processes and interact with transportation providers.
Education
Bachelor of Science - Psychology
Clark Atlanta University
Atlanta, GA05.2014
Skills
- Rapport building
- Excellent Communication
- Flexible and Adaptable
- Attention to Detail
- Teamwork and Collaboration
- MS Office
- Problem-Solving
- Analytical and Critical Thinking
- Calm in crisis situations
- Multitasking Abilities
Accomplishments
2022 & 2023 Pinnacle Leadership Award Recipient
Nevada Notary Public 2020-2024
Nevada Marriage Officiant 2021-2026
Member of Sigma Gamma Rho Sorority Inc. since 2013
Timeline
Admissions Professional
United Education Institute
09.2021 - Current
Customer Service/ Dispatcher/ Warehouse Associate
MKS Services
03.2020 - 09.2021
Customer File Coordinator
Pilot Freight Services
03.2016 - 02.2020
Bachelor of Science - Psychology
Clark Atlanta University