Sabrina Murphy
Sapulpa,OK
Summary
Talented Customer Service Supervisor with a proven track record of success in customer service and management. Demonstrated ability to resolve customer issues, develop and implement customer service strategies, and train staff in customer service techniques. Motivated Sales Representative with extensive experience in customer service and sales. Skilled in developing customer relationships and identifying customer needs. Possesses strong communication and negotiation abilities.
Overview
10
10
years of professional experience
Work History
Insurance Specialist
Edison Health Solutions
Tulsa, OK
02.2024 - Current
- Enhanced customer satisfaction by addressing insurance-related inquiries and resolving issues promptly.
- Processed eligibility and benefits verification and authorization requests.
- Followed up on denials, late payments, extensions and other special circumstances.
- Tracked pending authorizations to resolve discrepancies and avoid revenue loss.
Sales Representative Supervisor
LeeShawn LLC
Tulsa, OK
07.2022 - Current
- Created and maintained a positive work environment to ensure team morale and productivity
- Analyzed customer needs and preferences to develop customized sales solutions
- Managed and resolved customer complaints in a timely and professional manner
- Developed and implemented effective customer service strategies to ensure customer satisfaction
- Negotiated pricing and terms with customers and suppliers
- Analyzed sales data and identified potential areas for improvement
- Developed and implemented promotional campaigns to increase sales
- Developed and implemented pricing strategies to maximize profitability
- Achieved quarterly sales targets and consistently exceeded monthly sales quotas
- Developed and maintained a sales pipeline to ensure efficient sales process
- Developed customer service strategies to increase customer loyalty
- Ensured customer inquiries were addressed in a timely and accurate manner
- Developed and implemented customer service standards and procedures
- Provided technical support and troubleshooting assistance to customers
- Communicated customer feedback to relevant departments and teams
- Developed customer service strategies to increase customer satisfaction
- Monitored customer feedback to identify areas of improvement
Sales Agent
AT&T
Tulsa, OK
02.2021 - 06.2022
- Developed and implemented customer service plans
- Negotiated contracts with customers
- Utilized market research to identify new sales opportunities
- Developed and implemented sales plans to increase market share
- Analyzed customer needs and provided customized solutions
- Evaluated customer feedback and implemented changes to improve customer satisfaction
- Analyzed competitor products and pricing strategies
- Developed and maintained a working knowledge of industry regulations and laws
- Created and maintained accurate reports on sales activities
- Created and maintained accurate records of sales activities
- Developed and implemented strategies to increase customer retention
- Resolved customer complaints in a timely manner
Call Center Representative
Blue Cross and Blue Shield
Tulsa, OK
04.2019 - 01.2021
- Collaborated with other departments to ensure customer needs were met
- Generated weekly customer service reports to track customer satisfaction levels
- Utilized effective problem-solving techniques to resolve customer service inquiries
- Maintained a high level of accuracy and efficiency in data entry
Warehouse Lead
Hobby Lobby Distribution Center
Oklahoma City, OK
09.2015 - 02.2019
- Utilized hand tools to secure and tie down cargo onto ships
- Maintained a clean and organized work area
- Maintained an accurate inventory of cargo loaded onto ships
- Inspected equipment for any signs of wear and tear
- Properly secured and tied down cargo to prevent any damage during transit
- Loaded cargo onto vessels with thorough attention to detail to ensure accuracy and safety
- Utilized heavy machinery such as forklifts, cranes and hoists to transport cargo
- Successfully managed the loading of large cargo containers onto ships
- Operated and maintained a variety of loading equipment and tools
- Ensured cargo was loaded in the correct order and in accordance with safety regulations
- Inspected cargo to check for any damage prior to loading
- Coordinated with other loaders to ensure efficient and safe loading operations
- Meticulously monitored the loading process to ensure accuracy and safety
- Ensured that cargo was loaded in accordance with all applicable regulations
- Ensured that cargo was loaded in a timely and efficient manner
- Ensured that cargo was loaded in the correct order and in accordance with safety regulations
- Monitored the loading process to ensure accuracy and safety
- Loaded cargo onto ships in a timely and efficient manner
- Followed all safety protocols and guidelines
- Inspected cargo and equipment for any signs of wear and tear
- Maintained a safe and secure work environment
- Utilized a variety of loading equipment and tools
- Inspected cargo for any damage prior to loading
- Collaborated with other departments to ensure efficient loading operations
- Assisted with unloading and loading of cargo when needed
- Utilized safety equipment such as harnesses and hard hats when handling large loads
- Ensured that all cargo was loaded and unloaded in accordance with applicable regulations
- Successfully loaded and unloaded ships with cargo in a safe and efficient manner
- Managed the loading and unloading of cargo to and from vessels in a timely manner
- Personnel Direction
- Strategic Planning
- Leadership
- Business & Strategic Planning
- Ensured that all safety protocols and regulations were adhered to while loading and unloading cargo
- Operated forklift to load and unload cargo from vessels
- Trained and supervised a team of dockworkers in the safe and efficient loading and unloading of cargo
- Inspected cargo for damage or defects before loading and unloading
- Collaborated with other departments to ensure proper loading and unloading of cargo
- Filled out all necessary paperwork and documentation related to loading and unloading of cargo
- Coordinated with ship captains to ensure safe and efficient loading and unloading of cargo
- Prepared manifests and other documents for cargo loading and unloading
- Followed all safety precautions when loading and unloading cargo from vessels
- Utilized a variety of lifting equipment to load and unload cargo
- Communicated with dockworkers and ship captains to ensure timely loading and unloading of cargo
- Resolved any issues that arose during the loading and unloading of cargo
- Ensured that all cargo was properly secured and stowed before loading and unloading
- Operated the crane to lift and move cargo from the ship to the dock
- Monitored the loading and unloading of cargo to ensure accuracy
- Maintained the cleanliness of the dock area while loading and unloading cargo
- Utilized tools and equipment to ensure safe and efficient loading and unloading of cargo
- Collaborated with other departments to ensure proper stowage of cargo
- Inspected ships for damages and defects before loading and unloading cargo
- Followed all safety regulations and protocols while loading and unloading cargo
- Inspected shipping containers for damage or defects prior to loading and unloading
- Supervised a team of dockworkers in the efficient loading and unloading of cargo
- Calculated and weighed cargo to ensure accuracy of loading and unloading
- Assisted in the training of new dockworkers in the loading and unloading of cargo
- Maintained accurate records of all cargo loaded and unloaded
- Ensured that all safety regulations and protocols were followed while loading and unloading cargo
- Worked with ship captains and dockworkers to ensure efficient loading and unloading of cargo
- Communicated with other departments to ensure proper loading and unloading of cargo
- Expertly loaded and unloaded cargo from ships using a variety of machinery and manual labor
Education
Business - Tourism And Hospitality Management
Tulsa Community College
Tulsa, OKBusiness
Langston University
Langston, OKHigh School Diploma -
Okmulgee High School
Okmulgee05.2013
Skills
- Leadership Skills
- Affective Communicator
- Technical Support
- Troubleshooting
- Problem Solving
- Quality Assurance
- Empathy
- Professionalism
- Time Management
- Process Documentation
- Inventory Management
- Verbal Communication
- POS Systems
- Detail-Oriented
- Sales Strategies
- Data Entry
- Teamwork
- Cash Handling
- Conflict Resolution
- Telephone Etiquette
- Product Knowledge
- Documentation
- Training
- Adaptability
- Damage Control
- Process Improvement
- Project Management
Timeline
Insurance Specialist
Edison Health Solutions
02.2024 - Current
Sales Representative Supervisor
LeeShawn LLC
07.2022 - Current
Sales Agent
AT&T
02.2021 - 06.2022
Call Center Representative
Blue Cross and Blue Shield
04.2019 - 01.2021
Warehouse Lead
Hobby Lobby Distribution Center
09.2015 - 02.2019
Business
Langston University
High School Diploma -
Okmulgee High School
Business - Tourism And Hospitality Management
Tulsa Community College