Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Sabrina Nero

Coconut Creek

Summary

Dynamic and customer-focused professional with extensive experience at La Nouvelle Maison and Pet Paradise Resort. Expert in front desk operations and phone etiquette, delivering exceptional service and enhancing guest experiences. Proven ability to manage multiple tasks efficiently while maintaining a positive demeanor, ensuring client satisfaction and loyalty. CPR certified and skilled in time management.

Overview

3
3
years of professional experience

Work History

Receptionist/Host

La Nouvelle Maison
Boca Raton
06.2024 - Current
  • Greeted visitors and directed them to appropriate departments.
  • Answered multi-line phone system and routed calls efficiently.
  • Managed incoming mail and packages, distributing them promptly.
  • Provided excellent customer service in a fine dining restaurant to enhance visitor experiences.
  • Scheduled reservations and create takeout orders and gift cards.

Receptionist/Sales/Dog Handler

Pet Paradise Resort
Coconut Creek
09.2022 - 06.2024
  • Greeted and welcomed guests upon arrival at the pet resort.
  • Managed phone calls and scheduled appointments for pet services.
  • Assisted customers with inquiries regarding pet care and services offered.
  • Processed payments and handled cash transactions accurately.
  • Coordinated check-ins and check-outs for pets staying at the resort.
  • Provided excellent customer service at all times while interacting with both internal and external customers.

Education

High School Diploma -

Monarch High School
Coconut Creek, FL
06-2024

Future Personal Training Certification -

National Academy of Sports Medicine
Virtual

Skills

  • CPR certified
  • Phone etiquette
  • Time management
  • Front desk operations
  • Flexibility
  • Multi-tasking
  • Positive and professional
  • Customer/Client relations

Languages

English
Full Professional
Portuguese
Limited

References

References available upon request.

Timeline

Receptionist/Host

La Nouvelle Maison
06.2024 - Current

Receptionist/Sales/Dog Handler

Pet Paradise Resort
09.2022 - 06.2024

High School Diploma -

Monarch High School

Future Personal Training Certification -

National Academy of Sports Medicine

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