Sabrina Niemiec
Skokie,IL
Summary
Dynamic Head Estimator and Operations Manager at Ricks Auto Care, adept in insurance claims processing and work order management. Enhanced workflow efficiency through effective scheduling and communication, while delivering exceptional customer service. I-Car Certified with expertise in CCC, consistently achieving high-quality repair outcomes and fostering strong vendor relationships.
Overview
19
19
years of professional experience
Work History
Head Estimator/Operations Manager
Ricks Auto Care
12.2006 - Current
- Conducted detailed vehicle inspections to assess damage and estimate repair costs.
- Collaborated with insurance adjusters to negotiate claim settlements efficiently.
- Utilized estimating software to generate accurate repair estimates and documentation.
- Provided exceptional customer service by advising clients on repair processes and timelines.
- Supported customers throughout the repair process, addressing concerns and providing updates on progress as needed.
- Conducted thorough damage assessments, identifying all necessary repairs to restore vehicles to pre-accident conditions.
- Fostered relationships with vendors, ensuring high-quality parts procurement and cost management.
- Facilitated collaboration between departments to improve overall performance and customer experience.
- Managed scheduling and coordination of repair orders for optimal workflow efficiency.
- Increased efficiency by establishing clear lines of communication between departments within the bodyshop facility.
- Continuously updated knowledge of industry trends, tools, and best practices to maintain excellence in bodyshop administration.
Education
High School Diploma -
Senn High School
Chicago, ILSkills
- Vehicle knowledge
- Insurance claims processing
- Work order management
- Scheduling appointments
- I-Car Certified
- CCC expertise
Timeline
Head Estimator/Operations Manager
Ricks Auto Care
12.2006 - Current
High School Diploma -
Senn High School