Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Director of Operations
Class A Leasing
10.2019 - Current
Company Overview: Minnesota Truck and Trailer School
Oversaw all day-to-day operations by directing staff towards achieving company sales objectives and goals. Managed the office representative team to successfully meet both short-term and long-term initiatives.
Developed a comprehensive business plan to restructure a 35-year-old business, resulting in a 5% increase in market share. Implemented strategic sales plans to drive overall company growth and expansion in Minnesota and Wisconsin while analyzing competitor activities to devise strategies that enhance customer retention.
Responsible for all employee and customer scheduling, I led the onboarding and hiring processes, conducted interviews, and facilitated quarterly employee reviews. Additionally, I integrated electronic systems to streamline customer history and data management, thereby supporting long-term development and franchise opportunities.
Education
B.A. - Marketing, Business Management
University of St. Thomas
Saint Paul, MN
05.2019
High School Diploma - undefined
Rogers Senior High
Rogers, MN
06.2015
Skills
Strong Communication
Strategic planning and execution
Schedule oversight
Workforce planning
Cost control
Process improvements
Operational efficiency
Time Management
Detail Oriented
Excel/Word Proficient
Performance Management
Leadership training
Resource allocation
References
Eric Lee, CEO, 612-618-1812, 07/01/16, 09/01/23
Alex M., Student Affairs Manager, 763-438-0544, 01/01/17, 09/01/23
Certification
Fully Licensed as a Class A (Un)Restricted CDL Driver.
Hazmat, Tanker, Doubles/Triples Endorsed
Timeline
Director of Operations
Class A Leasing
10.2019 - Current
High School Diploma - undefined
Rogers Senior High
Fully Licensed as a Class A (Un)Restricted CDL Driver.
Hazmat, Tanker, Doubles/Triples Endorsed
B.A. - Marketing, Business Management
University of St. Thomas
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