Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sabrina Olsen

Denver,CO

Summary

Compassionate and dedicated Case Manager with a strong background in supporting individuals experiencing homelessness through trauma-informed, culturally responsive, and person-centered care. Skilled in needs assessments, individualized case planning, and collaborating with community partners to promote client progress. Proficient in crisis intervention and accurate, compliant documentation. Known for a strong work ethic, positive attitude, and commitment to advocacy and empowerment.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Homelessness Resolution Case Manager

Denver Rescue Mission
03.2023 - Current
  • Conduct assessments to identify client needs, create individualized case plans, and track progress aligned with program goals
  • Maintain accurate, timely documentation in SCRIBE/Clarity, ensuring confidentiality and compliance
  • Collaborate with providers across medical, mental health, housing, legal, and benefit systems to advocate for clients
  • Provide crisis intervention using de-escalation techniques to ensure client safety
  • Deliver trauma-informed, culturally competent care that upholds client dignity
  • Support team cohesion by mentoring colleagues and promoting a solution-focused environment

Director of Foster Program Operations

Rocky Mountain Feline Rescue
03.2021 - 03.2023
  • Developed and implemented shelter policies and foster strategies to expand capacity and enhance animal welfare
  • Managed 75+ foster homes, maintaining high care standards and engagement
  • Led cross-functional teams to streamline workflows, optimize resources, and achieve budget goals
  • Rebuilt foster program for PACFA compliance, ensuring long-term sustainability
  • Collaborated with veterinary, adoption, and care teams to create comprehensive medical and behavioral plans

College Admissions Counselor

Auguste Escoffier School of Culinary Arts
03.2020 - 03.2021
  • Increased enrollment by coordinating and participating in college fairs and outreach events
  • Collaborated with faculty and staff to develop targeted recruitment strategies for prospective students
  • Conducted thorough evaluations of applicant materials to ensure fair and consistent admission decisions

Sales Manager

HomeAdvisor Inc.
10.2018 - 02.2020
  • Led a team of 8–12 sales reps, driving performance through targeted coaching and support
  • Conducted 1:1 meetings and training sessions to enhance skills and achieve goals
  • Resolved client issues with tailored solutions, improving satisfaction and retention
  • Fostered a collaborative, high-performing team environment focused on shared success

Student Ministry Program Manager

Valley Community Baptist Church
05.2015 - 09.2017
  • Led weekly student gatherings with teaching, worship, and small groups to build a Christ-centered community
  • Mentored students through spiritual guidance, prayer, and discipleship
  • Organized mission trips, outreach events, and service projects to promote Gospel-centered living
  • Launched small group initiatives to deepen relationships and encourage spiritual growth

Education

Bachelor of Science - Educaion And Special Education

DePaul University
Chicago, IL
05-2018

Skills

  • Case Management
  • Program Development and Management
  • Client Advocacy
  • Scribe/HMIS Systems
  • Differentiated Instruction and Progress Reporting
  • Crisis intervention and De-escalation
  • Motivational Interviewing
  • Multitasking and Organization
  • Teamwork and Collaboration
  • Critical and Analytical Thinking
  • Interpersonal Communication

Certification

  • Certified Addiction Technician (CAT) – Coursework Completed, Supervision Pending.
  • First Aid & CPR Certified.

Timeline

Homelessness Resolution Case Manager

Denver Rescue Mission
03.2023 - Current

Director of Foster Program Operations

Rocky Mountain Feline Rescue
03.2021 - 03.2023

College Admissions Counselor

Auguste Escoffier School of Culinary Arts
03.2020 - 03.2021

Sales Manager

HomeAdvisor Inc.
10.2018 - 02.2020

Student Ministry Program Manager

Valley Community Baptist Church
05.2015 - 09.2017

Bachelor of Science - Educaion And Special Education

DePaul University

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