ShonTe’ Smith
Union County,NJ
Summary
Accomplished housing and social services professional with a proven record of housing chronically homeless individuals, preventing evictions, and running full-scale housing programs. Expert in navigating Union County’s social service system, building landlord relationships, and connecting clients to life-changing resources. Recognized with multiple humanitarian awards for impact-driven work. Seeking a role that values expertise, measurable results, and community knowledge over formal credentials.
Developed strong client support and resource coordination skills in fast-paced environment. Demonstrates excellent problem-solving abilities and effective communication techniques. Seeking to transition into new field to leverage and expand these skills for impactful client-focused work.
Overview
4
4
years of professional experience
Work History
Homelessness Prevention Case Manager (Sole Program Lead)
Bridges Outreach
03.2024 - Current
- Sole case manager responsible for the entire Union County homelessness prevention and housing placement program — operating all client services, and reporting functions.
- Housed 9 individuals directly from street homelessness, including a client who had been homeless for 20 years.
- Successfully prevented numerous evictions by negotiating with landlords, securing emergency funding, and creating stabilization plans.
- Conducted comprehensive assessments of clients’ housing, financial, and healthcare needs to develop tailored support strategies.
- Built and maintained strong relationships with landlords, housing authorities, and community service providers to expand housing opportunities.
- Managed all program documentation, including confidential case notes, housing stabilization plans, and outcome reports — ensuring full compliance with funding and reporting requirements.
- Performed accurate and timely data entry in the Homeless Management Information System (HMIS) to track services, document client progress, and generate reports for funders and stakeholders.
- Coordinated access to rental subsidies, emergency financial assistance, and supportive services to promote long-term housing stability.
- Delivered the work output of multiple case managers within a compressed, high-pressure schedule, often resolving urgent housing crises in under 72 hours.
Board of Education Commissioner
Plainfield Public School District
01.2022 - Current
- Provide governance oversight for a $220.9 million annual budget serving thousands of students.
- Hire, evaluate, and support the Superintendent of Schools.
- Develop and revise district policies to align with state/federal regulations and educational goals.
- Represent community stakeholders, fostering transparency through outreach and engagement.
Outreach Coordinator / Family Partner
Weequahic Family Success Center
01.2022 - 01.2024
- Provided individualized advocacy and support to families navigating housing, healthcare, and employment systems.
- Designed and implemented outreach campaigns that expanded community engagement and service participation.
- Facilitated workshops, support groups, and events to empower families with resources and knowledge.
- Established partnerships with schools, community organizations, and agencies to broaden service reach.
Education
Associate of Arts - Early Childhood Education
Union County College
Cranford, NJEarly Childhood Education
Kean University
Union, NJSkills
- Housing Placement & Retention Strategies
- Eviction Prevention & Crisis Mediation
- Landlord & Stakeholder Relations
- Case Management & Client Advocacy
- HMIS Data Entry & Reporting
- Program Operations & System Navigation
- Resource Coordination & Benefits Access
- Documentation & Compliance Reporting
- Community Outreach & Partnership Development
- Problem-solving
- Case management
- Case documentation
- Documentation and reporting
- Conflict resolution
- Client advocacy
- Community resources
- Referral coordination
Awards
2025 Plainfield NAACP Humanitarian Award, 2024 Union County SHERO Award , Union County Urban League Humanitarian Award, Southern Burlington County NAACP Humanitarian Award, Miss New Jersey USA Humanitarian Award, Published Author – Malcolm in the Mirror (1000+ copies sold)
Training
- Garden State Leaders, NJ Coalition to End Homelessness – Class of 2024
- Rutgers University – “New Leadership for Women and Politics” Leadership Conference
- International Social Impact Work – Guatemala City, Guatemala & Ho, Ghana
Timeline
Homelessness Prevention Case Manager (Sole Program Lead)
Bridges Outreach
03.2024 - Current
Board of Education Commissioner
Plainfield Public School District
01.2022 - Current
Outreach Coordinator / Family Partner
Weequahic Family Success Center
01.2022 - 01.2024
Associate of Arts - Early Childhood Education
Union County College
Early Childhood Education
Kean University
Similar Profiles
Madelyn BenjaminMadelyn Benjamin
Student Volunteer at Bridges Outreach, IncStudent Volunteer at Bridges Outreach, Inc
Nicky YoungNicky Young
Administrator/Operations Manager/Assistant Administrator/Office Manager at Outreach Health Services, Outreach Home CareAdministrator/Operations Manager/Assistant Administrator/Office Manager at Outreach Health Services, Outreach Home Care
Harry RentasHarry Rentas
Peer Support Supervisor at Bridges Community Support ServicesPeer Support Supervisor at Bridges Community Support Services
Danielle Clarke-NewellDanielle Clarke-Newell
Event Management Associate at JPMorganChaseEvent Management Associate at JPMorganChase
Joie BaumanJoie Bauman
Peer Support Specialist at Collaborative Support Programs Of New JerseyPeer Support Specialist at Collaborative Support Programs Of New Jersey