Sabrina Ovitt Velez
Brandon,FL
Summary
I seek An Administrative Position in an environment with an organization that will utilize and value my Leadership skills. I have more than 45 years of Customer Service Experience. Proactive and goal-oriented professional with excellent time management and problem-solving skills.
Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
45
45
years of professional experience
Work History
Delivery Driver & Sales Associate
Advance Auto Parts
07.2023 - Current
- I performed delivery driver duties, ensuring timely and accurate delivery of parts to customers. I managed the sales counter and registered transactions efficiently and provided excellent customer service. I was responsible for pulling parts and organizing inventory upon truck arrival. I handled inventory management tasks to ensure accurate stock levels. I have completed courses in compliance with industry standards and regulations.
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
Transportation Specialist
Ridesharing/Transportation/Essential Driver/Food Delivery
05.2016 - Current
- Responded to ride or food order requests. Met and greeted passengers/guests. Ensured all guests were secured (seat belts for transport, clarity on food orders for deliveries). Ensured guest comfort during travel. Completed in combination of 8,000 transport and deliveries to over 8,000 locations and was honored with numerous 5-star reviews and compliments.
Sales Associate & Order Fulfillment
7-Eleven Raising the Roost
12.2022 - 05.2024
- As a sales associate, I handled various responsibilities, including selling lottery tickets and alcohol, tobacco, and grocery products. I coordinated with delivery truck arrivals to pull and gather products for DoorDash and Uber Eats orders, ensuring accuracy and efficiency. I provided exceptional customer service, addressing inquiries and resolving issues promptly. I have completed compliance courses to uphold store policies and legal requirements.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Childcare Provider
Personal Nanny Before Care
09.2017 - 03.2020
- I cared for two children and assisted them with their daily schedules during school days. I prepared meals (breakfast and lunch bags) and helped them get ready for school. I then transported them to the bus stop and remained until the bus departed.
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
- Administered first aid when needed, adhering to established protocols to ensure child safety and wellbeing.
- Managed behavior issues effectively using positive reinforcement techniques, fostering a respectful atmosphere within the childcare setting.
- Ensured child safety through vigilant supervision, maintaining proper ratios during indoor and outdoor activities.
Retail Merchandiser /Sales/Retail Grocery Deli/Trainer/Demo Specialist/Event Coordinator Specialist & Deli Trainer
Delmar Deli Provisions “Boars Head” Distributor
09.2013 - 08.2016
- I worked with General and Deli Managers of major grocery stores, trained deli associates on procedures, Handled customer service and problem-solving, and coordinated product demonstrations and resets.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Organized and maintained displays to achieve clean and appealing product layouts.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Developed relationships with key store personnel to support proper product placement and visibility.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
Senior CSR/Collections
NOVEC Energy Solutions & NOVEC Net
10.2006 - 08.2013
- Trained staff, performed team building, sales, and customer service; Managed billing, contracts, payments, and collections; and interacted with utility companies and regulatory bodies.
- Implemented feedback surveys to gauge customer satisfaction levels, using data to drive continuous improvement initiatives.
- Consistently met or exceeded monthly performance metrics, including call quality scores and average handle times.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in a timely manner.
- Conducted regular performance evaluations for CSR team members, identifying areas of improvement and recommending targeted coaching plans.
- Collaborated with cross-functional teams to ensure seamless resolution of customer issues, resulting in better overall service experience.
- Served as the primary liaison between customers and internal departments, ensuring prompt resolution of escalated cases.
Web scheduler/Office manager of administration
Handyman Matters
01.2005 - 09.2006
- Managed office operations and project scheduling.
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
Marketing team lead/Field Support Manager
Progressive Retail Services (PRS)
01.1997 - 09.2005
- Led marketing and merchandising teams in major food chains.
- Improved product marketing objectives by constructing communication initiatives and branding strategies to increase client outreach.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Trained new marketing team members, fostering a positive work environment that encouraged collaboration and innovation.
- Managed cross-functional teams to ensure timely completion of marketing projects.
- Served as the primary point-of-contact between Marketing Members and internal stakeholders in order to resolve complex issues and ensure service excellence.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Education
Office Administration - Business Administration
Adirondack Community College
Glens Falls, NY05-1988
Certificate of Technical Studies - Customer Service - Service Skills
Service Skills
Manassas, VA05-2019
Skills
- Excellent interpersonal skills
- Detail-oriented
- Experienced in Accounts Payable/Receivables
- Solution-focused with an emphasis on providing excellent customer service
- Organizational leadership
- Current in MS Office Suite
- Ability to work in a fast-paced environment and multitask effectively
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Quality assurance
- Product Merchandising
Timeline
Delivery Driver & Sales Associate
Advance Auto Parts
07.2023 - Current
Sales Associate & Order Fulfillment
7-Eleven Raising the Roost
12.2022 - 05.2024
Childcare Provider
Personal Nanny Before Care
09.2017 - 03.2020
Transportation Specialist
Ridesharing/Transportation/Essential Driver/Food Delivery
05.2016 - Current
Retail Merchandiser /Sales/Retail Grocery Deli/Trainer/Demo Specialist/Event Coordinator Specialist & Deli Trainer
Delmar Deli Provisions “Boars Head” Distributor
09.2013 - 08.2016
Senior CSR/Collections
NOVEC Energy Solutions & NOVEC Net
10.2006 - 08.2013
Web scheduler/Office manager of administration
Handyman Matters
01.2005 - 09.2006
Marketing team lead/Field Support Manager
Progressive Retail Services (PRS)
01.1997 - 09.2005
Office Administration - Business Administration
Adirondack Community College
Certificate of Technical Studies - Customer Service - Service Skills
Service Skills
Similar Profiles
Mohammed Aliuddin AhmedMohammed Aliuddin Ahmed
Senior Financial Analyst at Advance Auto Parts,Inc.(Retailer Automotive Parts)Senior Financial Analyst at Advance Auto Parts,Inc.(Retailer Automotive Parts)
Tyler WrightTyler Wright
NA at Mobile Parts Professional, Advance Auto PartsNA at Mobile Parts Professional, Advance Auto Parts
DANIEL CUNNINGHAMDANIEL CUNNINGHAM
Parts Specialist and Parts Delivery Driver at Advance Auto Parts - Auto Part InternationalParts Specialist and Parts Delivery Driver at Advance Auto Parts - Auto Part International
Eddy HernandezEddy Hernandez
Store Manager of Operations at Advance Auto PartsStore Manager of Operations at Advance Auto Parts
Andrew ParraAndrew Parra
Patient Representative at Schweiger Dermatology GroupPatient Representative at Schweiger Dermatology Group