SABRINA PADGETT

• Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
• Served high customer volumes during special events, nights, and weekends.
• Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.

• Trained other employees in customer service, food safety, and performance requirements.
• Delivered feedback to decision-makers regarding employee performance and training needs.
• Responsible for designing the ultimate guest experience with the highest corporate standards.
• In charge of monitoring and evaluating operations, programs, processes for quality and effectiveness for a team of 50.
• Led by example in all aspects of work, instilling a strong sense of professionalism and dedication within the team.
• Improved team performance with regular evaluations, constructive criticism, and targeted coaching sessions.
• Collaborated closely with management to identify areas for improvement within the training program, leading to more efficient results.
• Ensured all training content aligned with company goals and values, promoting a strong company culture among team members.

• Performed one-on-one coaching with clients that require customized training tailored to individual learning types.
• Managed multiple projects simultaneously while ensuring performance, quality, strategy and timelines were achieved.
• Conducted performance gap analysis to assess current state and prioritize performance issues based on organizational goals.
• Documented various data points with extreme accuracy for strict compliance records.
• Mentor and performance trainer for student intern, demonstrating best practices and providing clear verbal and written feedback on performance.
• Collected and analyzed data working with a team and presenting data to a staff of 60+.
• Served as an E- Coach for the school where I modeled instructional strategies, provided training and professional development to staff, supports curriculum through technology.
• Performed one-on-one and small group coaching with colleagues for the use of educational technology.

• Ensuring that customers are satisfied with products or services

• Determining the quickest, most effective ways to answer a client’s or customer’s questions

• Troubleshooting common issues with a product or service

• Organize, advertise and lead events (ex. cooking classes)

• Built relationships with event clients through excellent customer service and execution of flawless events