Sabrina Patterson
Bear,DE
Summary
Driven to excel, I leveraged team management and customer service skills at Nordstrom Rack, fostering a positive work environment that reduced employee turnover and consistently exceeded sales targets. My adaptability and focus on results significantly enhanced operational efficiency and customer satisfaction, showcasing my ability to lead and innovate within fast-paced retail settings.
Overview
25
25
years of professional experience
Work History
Assistant Department Manager
Nordstrom Rack
11.2019 - Current
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Trained new employees on company policies, procedures, and best practices, contributing to their professional development.
- Participated in storewide initiatives such as visual merchandising updates or special events planning, demonstrating cross-functional teamwork abilities.
- Increased customer satisfaction levels by addressing concerns promptly and providing exceptional service.
- Ordered inventory and reported discrepancies to control costs and maintain inventory levels.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Coordinated staff schedules, ensuring adequate coverage during peak hours and minimizing labor costs.
- Demonstrated adaptability by taking on additional responsibilities when necessary, showcasing leadership potential beyond the assistant level position role scope requirements.
- Collaborated with the department manager to develop and implement strategic plans for growth and improvement.
- Contributed to the successful achievement of department goals by consistently meeting or exceeding sales targets.
- Applied problem-solving skills to resolve operational challenges swiftly, preventing disruptions in workflow or customer experience quality levels.
- Assisted in increasing sales revenue through effective merchandising and promotional efforts.
- Oversaw daily operations within the department, ensuring tasks were completed accurately and on time.
- Reduced employee turnover by fostering a positive work environment and providing ongoing support to team members.
- Implemented inventory control measures to reduce shrinkage and maintain optimal stock levels.
- Served as a key liaison between management and staff, facilitating open communication channels for better decision-making processes.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Provided excellent customer service by addressing inquiries and resolving issues promptly.
Assistant Manager
J Crew
09.2012 - 10.2017
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Oversaw daily operations to maintain store cleanliness and organization.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
Office Manager
North East Bronx Radiology
09.2005 - 07.2012
- Scheduled appointments, prepared legal packages, trained new employees
- Transcription
- Ordered medication from nuclear pharmacy and prepped patients
- Purchased supplies and processed payroll
- Obtained preauthorization from insurance companies.
- Analyzed bone density reports
- Managed front desk and technical staff.
Front Desk Receptionist
Raytel Medical Imaging
03.2000 - 06.2005
- Welcomed and registered patients.
- Data entry, prepared patient accounts for corporate office.
- Prepared reports, collected payments and copays.
- Prepared patients for procedures.
- Insurance verification.
- Xray duplication.
Education
Associate of Arts - Business Management
Monroe College
The Bronx, NY05.2005
Skills
- Workplace Safety
- Team Management
- Employee Motivation
- Staff Management
- Performance Coaching
- Willing to Learn
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Attention to Detail
- Multitasking
- Reliability
- Critical Thinking
- Active Listening
- Adaptability and Flexibility
- Decision-Making
- Professionalism
Timeline
Assistant Department Manager
Nordstrom Rack
11.2019 - Current
Assistant Manager
J Crew
09.2012 - 10.2017
Office Manager
North East Bronx Radiology
09.2005 - 07.2012
Front Desk Receptionist
Raytel Medical Imaging
03.2000 - 06.2005
Associate of Arts - Business Management
Monroe College