SABRINA PEARCE
Charlotte,NC
Summary
Dependable, skilled, 15+ years in customer service, hard-working individual who isn't afraid to face a challenge. Dynamic and prompt professional with a proven record of managing from concept to completion.
Overview
15
15
years of professional experience
Work History
Small Business Customer Service
Wells Fargo
Charlotte, NC
08.2022 - Current
- Support customers and ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment
- Interact with customer service team and perform moderately complex customer support tasks
- Manage risk by following all policies and procedures and staying abreast of changes to them
- Advocate for digital services such as online delivery of statements and other documents, eSign paperwork, and any other digital opportunities, as needed
- Receive direction from customer service supervisor and escalate non-routine questions
Leasing Specialist
Greystar
Charlotte, NC
08.2016 - 05.2022
- Performs all sales and leasing activities to achieve the community's revenue and occupancy goals by greeting and qualifying prospects, conducting community tours and showing apartments, processing applications, credit screening, and criminal background checks, preparing the lease contract and move-in package, and ensuring a smooth resident move-in and lease signing
- Inspects apartments prior to resident move-in and ensures apartments are in move-in ready condition and schedules any outstanding item to be addressed with the maintenance team
- Stays informed about current market and competitor conditions that may impact the community's occupancy and sales results, develops and implements short-and long-term marketing plans and goals to sustain occupancy, and follows the community's established policies related to concessions, specials, and other programs to boost occupancy
- Designs and executes marketing activities to create and drive traffic to the community, including implementing residents referral and employer outreach programs, using internet marketing tools (Craigslist, Facebook, e-mail, and other websites), and following other community-specific marketing plans, drives, and special programs
- Uses the on-site property management software (OneSite, Yardi, etc.) to track apartment availability, record traffic and leasing activities, manage resident and prospect data, and capture critical demographic and other information about existing and future residents
- Ensures that the community and show units meet the Company's standards for show quality by daily inspecting the marketing corridor and leasing tour, communicating maintenance and upkeep needs to the community's maintenance team members, merchandising and ensuring a physically appealing show unit and/or model and amenities, and preparing the leasing office for daily leasing activities
- Follows-up with prospects and new residents to ensure satisfaction by sending e-mail, thank-you notes, and cards or making telephone calls or other contacts to finalize decisions to lease and/or renew
- Executes and performs activities in support of the community's lease renewal program by preparing lease renewal letters and packages for residents, meeting with and contacting renewing residents in advance of move-out dates, and ensuring that lease renewal documents are signed and implemented on time
- Responds quickly and courteously to resident and client/owner concerns and questions, and takes prompt action to solve problems and/or document and convey resident or other requests to the appropriate individual(s)
Assistant Sales Manager
AcceptanceNow√
Greenville, SC
01.2014 - 01.2015
- Monitor and ensure total customer satisfaction
- Manage and execute plans to increase sales and profits
- Improve the collection and account management skills of the store’s collection specialists
- Organize and supervise the daily activities of all store operations and functions
- Assist store coworkers with merchandise, sales, and collections
- Learn all financial reports and performance measurements and ensure all cash management procedures are followed
- Ensure the timely and accurate maintenance of all customer files, financial records, reports and correspondence
- In the store manager’s absence, perform the store manager’s functions with the same level of accountability
Fine Jewelry Specialist
JC Penney’s
Greenville, SC
01.2010 - 01.2013
- Customer Service & Sales -Approaches customers in a friendly manner to engage, determine needs, and help customers make decisions about desired product or service. Informs customers of key product attributes to generate interest and to build clientele. Meets or exceeds sales goals by contributing in-depth knowledge and customer service to Fine Jewelry business. Actively and enthusiastically engages customers to support the company's Instant Credit Application Process (iCAP)
- General Operations- Participates in inventory processes (annual inventory, cycle counts, system uploads, stock ledger, Radio Frequency Identification scans, etc.) Participates in all Merchandise Transfer Out (MTO), Return to Vendor, Return to Warehouse and Defective Merchandise Transfer Out activities. Maintains sales floor recovery processes to ensure a clean and organized store environment
- Performance Standards-Supports company shrink and safety initiatives and Consistently meets established performance standards for the role, including (but not limited to) the company's iCAP program, product and service sales, customer service, profit, productivity and attendance Core Competencies & Accomplishments
- Replenishes products
Education
Associate’s Degree - Business Management
Brown Mackie College
Greenville, SC01.2015
Skills
- Reporting and Correspondence
- Organized Mindset
- Lease Agreements
- Collection Actions
- Competitive Research
- Common Sense Reasoning
- Property Maintenance
- Leasing Terms and Specifications
- Community Policies
- Background Check Process
- Property Marketing
- Background Checks
- Model Property Preparation
- Customer Service
- Relationship Building
- Sales Techniques
- Clear Communication
- Basic Mathematics
- Creative Problem-Solving
- Market Trends
- Sales and Marketing Aptitude
- Staff Coordination
- Decision Making
- Contract Negotiation
- Monthly Fee and Payment Collection
- Financial Reporting
- Local and State Laws
- Dispute Handling
- Complaints Investigation
- Supply Coordination
- Codes Compliance
- Budget Preparation
- Administrative Leadership
- Insurance Coordination
- Active Listening
Timeline
Small Business Customer Service
Wells Fargo
08.2022 - Current
Leasing Specialist
Greystar
08.2016 - 05.2022
Assistant Sales Manager
AcceptanceNow√
01.2014 - 01.2015
Fine Jewelry Specialist
JC Penney’s
01.2010 - 01.2013
Associate’s Degree - Business Management
Brown Mackie College