Anthony Reyes-Puca

• Oversaw leasing process and conducted engaging property tours for prospective tenants, enhancing overall leasing experience.
• Resolved tenant complaints promptly, fostering positive relationships and promoting tenant satisfaction.
• Responded promptly to emergency maintenance requests from tenants 24/7.
• Coordinated maintenance requests and scheduled timely repairs with service teams to minimize tenant disruption.
• Enforced property rules and regulations to ensure a safe living environment.
• Monitored and enforced property rules on noise levels, parking regulations, and pet policies to maintain community standards.
• Collaborated with vendors for landscaping, cleaning, and other essential services.
• Provided administrative support to the property management team.

• Greeted prospective tenants, answered questions and provided tours of available units.
• Conducted property tours for prospective tenants, highlighting key amenities and features to enhance interest.
• Encouraged prospective tenants to complete applications post-tours, increasing conversion rates.
• Outlined application requirements and addressed inquiries from prospective tenants, facilitating informed decisions.
• Developed marketing strategies to increase demand for vacant units.

• Provided excellent customer service for LBT customers by providing information on LBT services, tools, and programs in a courteous and efficient manner, enabling customers to effectively use LBT's services.
• Assisted customers with inquiries in a timely and professional manner.
• Delivered customer service support by resolving complaints and answering inquiries, enhancing customer satisfaction.
• Resolved customer concerns and escalated issues to leads and management.
• Demonstrated excellent communication skills through phone conversations and email interactions.
• Provided technical assistance during call center operations, facilitating smooth service delivery.
• Utilized computerized systems for tracking issues, gathering information, and troubleshooting, improving call handling efficiency.
• Possessed in-depth knowledge of LBT services, programs, and tools to effectively respond to inquiries about routes, schedules, fares, and policies.
• Updated knowledge base resources regularly with relevant information.

• Creating, preparing, and delivering notices to tenants
• Documented and recorded damages, complaints, and property condition to maintain accurate records for management
• Ensured regular inspections of the properties to identify and address any maintenance issues
• Responded promptly to tenant inquiries and complaints and resolved them promptly
• Conducted minor repairs to enhance property functionality and tenant satisfaction
• Executed cleaning and sanitation procedures for property interiors and exteriors to uphold cleanliness and safety standards
• Monitored and enforced all safety regulations to ensure a safe environment for tenants and visitors.

• Operated OPEX Eagle high-speed remittance processor to efficiently handle incoming mail.
• Utilized OPEX FalconV RED digital mailroom document scanning workstation for document management.

Sorted mail trays into designated client groups, ensuring organized distribution.

Opened and sorted Advocacy and Foundation mail, facilitating accurate processing.

Ensured compliance with postal regulations and AARP policies.

Collaborated with team members to streamline mail handling processes.

Performed scanning of petitions and questionnaires to digitize documents for record-keeping.

Created cash patch tickets for scanning, enabling proper tracking of cash transactions.

Utilized Excel spreadsheets to maintain accurate records of cash transactions.