Nicole Strantz
Mesa,AZ
Summary
Dynamic Apartment Manager with a proven track record at Oasis in Mesa, excelling in tenant relations and service contract management. Recognized for enhancing occupancy rates through innovative marketing strategies and delivering exceptional customer service. Strong organizational skills and effective time management ensure efficient property operations and tenant satisfaction.
Overview
27
27
years of professional experience
Work History
Apartment Manager
Oasis in Mesa
04.2008 - 09.2025
- Managed tenant relations, addressing concerns and ensuring satisfaction within community standards.
- Coordinated property maintenance schedules, optimizing workflow and reducing response times for service requests.
- Implemented marketing strategies to attract new tenants, enhancing visibility and occupancy rates.
- Oversaw lease agreements, ensuring compliance with local regulations and company policies.
Dispatcher
Fast Cab
05.2004 - 03.2008
- Coordinated daily dispatch operations to ensure timely service delivery.
- Coordinated driver schedules to enhance operational efficiency.
- Utilized GPS and communication systems to monitor fleet performance.
- Trained new dispatch staff on operational protocols and software usage.
- Maintained accurate records of rides, driver activity, and customer feedback.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Implemented efficient communication protocols between drivers and clients to enhance service quality.
- Utilized GPS tracking systems to monitor vehicle locations and ensure timely pickups.
- Coordinated dispatch operations to optimize driver assignments and reduce response times.
Bartender
The Mirage Banquet Facility And Eques Reception Room
02.1999 - 12.2003
- Crafted and served a wide range of beverages to enhance guest experience.
- Maintained cleanliness and organization of bar area to ensure efficiency.
- Assisted in training new bartenders on procedures and service standards.
- Developed signature cocktails, contributing to unique drink menu offerings.
Education
Associate of Science - Veterinary Science
Carrington College
Mesa05.2013
Skills
- Strong communication skills
- Property inspections
- Service contract management
- Accounts receivable
- Rent collection
- Eviction processing
- Customer service
- Time management
Timeline
Apartment Manager
Oasis in Mesa
04.2008 - 09.2025
Dispatcher
Fast Cab
05.2004 - 03.2008
Bartender
The Mirage Banquet Facility And Eques Reception Room
02.1999 - 12.2003
Associate of Science - Veterinary Science
Carrington College