Sabrina Perez-Bonilla
Salinas,CA
Summary
Dynamic retail professional with proven customer service and problem-solving skills honed at Pebbles Beach Golf Links and JOANN Fabrics. Excelled in teamwork, consistently exceeding sales targets through effective collaboration and upselling techniques. Adapted swiftly to diverse environments, demonstrating a strong commitment to enhancing customer satisfaction and driving sales growth.
Overview
6
6
years of professional experience
Work History
Retail Sales Associate
Pebbles Beach Golf Links
Pebble Beach, CA
09.2021 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Utilized upselling techniques to promote additional products and increase sales.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
Retail Sales Associate
JOANN Fabrics and Crafts
Salinas, CA
04.2018 - 08.2021
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Used POS system to process sales, returns, online orders, and gift card activations.
YMCA After School Program
YMCA Salinas
Salinas, CA
05.2018 - 05.2019
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
Salinas High School
Salinas, CA05.2016
Skills
- Customer Service
- Teamwork
- Problem-Solving
- Teamwork and Collaboration
Languages
Spanish
Native or Bilingual
Timeline
Retail Sales Associate
Pebbles Beach Golf Links
09.2021 - Current
YMCA After School Program
YMCA Salinas
05.2018 - 05.2019
Retail Sales Associate
JOANN Fabrics and Crafts
04.2018 - 08.2021
Salinas High School