Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sabrina Plaster

Cypress,Texas

Summary

I am a freshman in college pursuing a Bachelor of Science in Nursing (BSN) and hold a Certified Nursing Assistant (CNA) license. I have a strong passion for meeting new people and continually expanding my knowledge. Known for my reliability, time management, and high motivation, I am dedicated to providing exceptional support to both team members and clients. Skilled in coordinating appointments and maintaining a positive, upbeat demeanor, I excel in building strong, professional relationships. I look forward to the opportunity to contribute to your team!

Overview

2
2
years of professional experience
1
1
Certification

Work History

Wellness Advisor

ESCAPE SPA
01.2024 - 07.2024
  • Efficiently book, modify, and cancel spa appointments with accuracy and attention to detail
  • Perform opening and closing procedures for the spa, ensuring a smooth transition between shifts
  • Accurately handle spa invoices, ensuring proper documentation, signatures, and payment processing
  • Provide comprehensive descriptions of spa treatments, packages, services, facility features, and operating hours to guests
  • Utilize spa computer systems proficiently to manage appointments, inventory, and guest information
  • Handle a high volume of incoming phone calls and customer inquiries promptly and courteously
  • Actively promote spa services, treatments, and retail products to guests, enhancing sales and guest experience
  • Address guests' questions and concerns professionally and promptly, ensuring their complete satisfaction
  • Provide immediate and accurate responses to guest requests, maintaining a high standard of service excellence.
  • Improved client wellness by conducting comprehensive health assessments and creating personalized plans.
  • Enhanced client satisfaction by providing empathetic support and guidance throughout their wellness journey.
  • Collaborated with healthcare professionals to develop holistic wellness programs tailored to individual needs.
  • Conducted ongoing research on current wellness trends to provide clients with up-to-date information and resources.

Assistant Manager

LAVIDA MASSAGE
09.2023 - 03.2024
  • Foster positive relationships with Sales Associates and Massage Therapists, addressing concerns and facilitating effective communication
  • Manage a high volume of phone calls, appointments, and emails, demonstrating strong organizational skills
  • Execute administrative tasks including filing, data entry, and record-keeping to ensure smooth day-to-day operations
  • Proactively suggest and sell products, services, and memberships to new and existing clients, contributing to revenue growth
  • Spearhead inventory management, optimizing stock levels and coordinating with suppliers for timely replenishment
  • Take on responsibilities as a keyholder, opening and closing the store per shift requirements
  • Address and resolve customer questions, concerns, and complaints, ensuring customer satisfaction.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Seasonal Admin Assistant

PROLIFIC LOGISTICS
08.2023 - 10.2023
  • Managed administrative tasks including filing, organizing, and maintaining records to ensure smooth operations
  • Issued write-ups and maintained records related to employee performance and compliance with company policies and procedures
  • Developed and maintained scorecards to track key performance metrics
  • Demonstrated strong organizational skills by prioritizing tasks and managing deadlines effectively
  • Maintained confidentiality in handling sensitive information and documents.
  • Assisted manager in all aspects of business operations.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.

Sales Associate/Front Desk Receptionist

LAVIDA MASSAGE
03.2023 - 09.2023
  • Manage a busy front desk by greeting and assisting clients/visitors in a professional and friendly manner
  • Manage a high volume of phone calls, appointments, and emails
  • Maintain a clean and organized work environment by regularly sanitizing common areas and performing laundry duties
  • Assist with administrative tasks including filing, data entry, and record keeping
  • Suggest and sell products, services, and memberships to new and existing clients
  • Process payments, including cash and credit card transactions
  • Open and close the store per shift requirements (keyholder)
  • Address and resolve customer questions, concerns, and complaints.

Sales Associate

FRANCESCA'S
10.2022 - 04.2023
  • Manage a busy front desk by greeting and assisting clients/visitors in a professional and friendly manner
  • Manage a high volume of phone calls, appointments, and emails
  • Maintain a clean and organized work environment by regularly sanitizing common areas and performing laundry duties
  • Assist with administrative tasks including filing, data entry, and record keeping
  • Suggest and sell products, services, and memberships to new and existing clients
  • Process payments, including cash, credit card, and EFT transactions
  • Open and close the store per shift requirements (keyholder)
  • Address and resolve customer questions, concerns, and complaints.

Pizza Artist

P.POLE PIZZA
05.2022 - 10.2022
  • Take orders for customers and create pizzas according to specifications
  • Answer phones, enter orders into the TOAST order system, and complete payment transactions
  • Train other employees
  • Clean the restaurant at closing and as needed.

Education

Bachelor of Science - Nursing

Lone Star College System, Cypress, TX, US
Cypress, TX
05.2028

High School Diploma -

Cypress Ranch High School
Cypress, TX
05.2024

Skills

  • Time Management
  • Sales
  • Attention to Detail
  • Customer Service
  • Communication
  • Multitasking
  • Problem-Solving
  • Mental Health Support
  • Data Entry

Certification

  • CNA - Certified Nurse Assistant

Timeline

Wellness Advisor

ESCAPE SPA
01.2024 - 07.2024

Assistant Manager

LAVIDA MASSAGE
09.2023 - 03.2024

Seasonal Admin Assistant

PROLIFIC LOGISTICS
08.2023 - 10.2023

Sales Associate/Front Desk Receptionist

LAVIDA MASSAGE
03.2023 - 09.2023

Sales Associate

FRANCESCA'S
10.2022 - 04.2023

Pizza Artist

P.POLE PIZZA
05.2022 - 10.2022

Bachelor of Science - Nursing

Lone Star College System, Cypress, TX, US

High School Diploma -

Cypress Ranch High School

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Sabrina Plaster