Summary
Overview
Work History
Education
Skills
Timeline
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Sabrina Pressley

Cobleskill,NY

Summary

Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.

Overview

2
2
years of professional experience

Work History

Bartender (seasonal)

Seven Ponds Farm
Summit , New York
05.2024 - Current
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
  • Poured wine, beer and cocktails for patrons.
  • Neatly sliced and pitted fruit for garnishing drinks.
  • Stocked ice bins and coolers as needed throughout shift.
  • Effectively multitasked within fast-paced environment.
  • Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.

Sales Associate

Urban Outfitters, Inc.
Albany, NY
09.2022 - Current
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Processed returns, exchanges, and refunds in accordance with company policies.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Organized stockroom shelves according to size, color or style.
  • Used technology resources to assist customers in locating and selecting items.
  • Answered incoming telephone calls to provide store, products and services information.
  • Greeted customers and provided exceptional customer service.

Server (seasonal)

Seven Ponds Farm
Summit , New York
08.2022 - Current
  • Provided excellent customer service at all times.
  • Greeted arriving guests and escorted each to assigned tables, took drink orders and answered questions about events.
  • Responded promptly and courteously to guest inquiries and complaints.
  • Provided exceptional service to high volume of daily customers.
  • Demonstrated knowledge of menu items, ingredients, and preparation methods.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Noted timing of meal progression, keeping kitchen staff informed.

Education

Associate of Arts - Social Science

HVCC
Troy, NY
06-2026

Skills

  • Retail loss prevention
  • New teller training
  • Store opening and closing
  • Customer service
  • Money handling
  • Calm demeanor
  • Written and oral communication skills
  • Organization skills
  • Complaint resolution
  • Inbound phone calls

Timeline

Bartender (seasonal)

Seven Ponds Farm
05.2024 - Current

Sales Associate

Urban Outfitters, Inc.
09.2022 - Current

Server (seasonal)

Seven Ponds Farm
08.2022 - Current

Associate of Arts - Social Science

HVCC

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Sabrina Pressley