Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
References
Timeline
Generic

Sabrina Price

West Union,WV

Summary

I consider myself a Personable and dedicated Customer Service Representative with extensive experience in the Customer Service industry. Solid team player with an upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic, and results-oriented with a demonstrated passion for building relationships, cultivating partnerships, and growing businesses. I have worked in the customer service industry and received many acknowledgments for my skills, including Promotions and employee of the month. I am a dedicated customer service specialist, and I provide skills to prioritize and multi-task in a fast-paced working environment. Successfully works as part of a team to reach personal and business goals. Known for successfully handling escalated customer support issues. I am A hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

PM Grand
West Union, WV
02.2024 - Current
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Greeted customers and provided friendly customer service.
  • Operated cash registers to process payments for goods and services.
  • Balanced cash drawers at the end of each shift.
  • Processed credit card transactions accurately and efficiently.
  • Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
  • Informed customers about product pricing and answered questions regarding products and services available in the store.
  • Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
  • Organized items purchased by customers according to their type or size for easy retrieval during checkout.
  • Followed established loss prevention procedures when dealing with suspicious customers or activities.
  • Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
  • Complied with all health and safety regulations while performing job duties.
  • Answered incoming phone calls from customers regarding product availability or store locations.
  • Assisted co-workers with tasks as needed to ensure smooth operations of the store.
  • Greeted customers and responded to informational requests.
  • Collected credit card and cash payments to complete transactions for customer orders.
  • Built loyal clientele through friendly interactions and consistent appreciation.
  • Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
  • Bagged, boxed or gift-wrapped sold merchandise per customer's request.

Assistant Del

Shop and save
West Union, WV
06.2021 - 01.2024
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Understood and followed oral and written directions.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of customers promptly and efficiently.
  • Planned and completed group projects, working smoothly with others.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Recognized by management for providing exceptional customer service.
  • Achieved cost-savings by developing functional solutions to problems.

Shift Leader

Zaxbys
Palatka, FL
03.2014 - 03.2020
  • Provided exceptional customer service and maintained a positive attitude throughout the shift.
  • Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
  • Monitored employee performance to ensure compliance with company policies and procedures.
  • Assisted in training new employees on shift operations.
  • Resolved customer complaints promptly and professionally.
  • Maintained an organized work environment by delegating tasks to staff as needed.
  • Inspected food preparation areas to ensure proper sanitation standards were met at all times.
  • Verified that cash drawers contained correct amounts of money during opening and closing shifts.
  • Confirmed accuracy of daily sales reports before submitting them to management for review.
  • Adhered to all health code regulations while preparing food items for customers.
  • Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
  • Supervised the cleaning of dining areas, restrooms, kitchen equipment, floors., in order to maintain a safe and sanitary environment for customers and staff alike.
  • Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
  • Conducted regular meetings with team members to discuss upcoming events or changes in policy and procedures.
  • Communicated effectively with other departments within the organization regarding staffing needs or operational issues.
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Supervised and led employees to maintain productivity and customer service levels.
  • Handled escalated customer concerns and emergencies in absence of manager or supervisor.
  • Delegated tasks to employees and monitored activities and task completion.
  • Checked orders for quality and completeness.
  • Educated customers about offerings, promotions and pricing to boost sales.
  • Coached team members to increase productivity and reduce workplace accidents.
  • Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
  • Upheld company standards and compliance requirements for operations.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Managed daily workflow and scheduled staff for adequate coverage.
  • Assisted general manager with operations game plan and company initiatives implementation.
  • Created plans to propose solutions to problems related to efficiency, costs or profits.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
  • Oversaw quality control to identify inconsistencies and malfunctions.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Identified needs of customers promptly and efficiently.
  • Maintained positive working relationship with fellow staff and management.
  • Planned and managed resources to consistently meet production, quality and cost goals.

Cashier

Burger King
Palatka, FL
01.2013 - 03.2014
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits or change due to customers.
  • Answered customer inquiries regarding store policies and procedures.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Ensured compliance with all safety regulations within the store environment.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Performed other duties as assigned by management.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Collected payments and provided accurate change.
  • Answered customer questions and provided store information.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Worked closely with front-end staff to assist customers.
  • Trained new team members in cash register operation, stock procedures and customer services.

Education

Bachelor of Science - Counseling Psychology

Southern New Hampshire University
Hooksett, NH
06-2027

High School Diploma -

Interlachen High School
Interlachen, FL
06-2010

Skills

  • People Friendly
  • Outgoing
  • Generally Happy
  • Fast Paced

Affiliations

  • I am a mother of three daughters
  • I enjoy reading and writing

Accomplishments

  • Employee of the month-Zaxbys
  • Promotion to assistant deli Manager- Shop and Save
  • Multiple Customer Services awards- Shop and Save
  • Employee of the Month- PM Grand
  • Promotions to Crew Trainer and Shift Lead- Zaxbys

References

References available upon request.

Timeline

Customer Service Representative

PM Grand
02.2024 - Current

Assistant Del

Shop and save
06.2021 - 01.2024

Shift Leader

Zaxbys
03.2014 - 03.2020

Cashier

Burger King
01.2013 - 03.2014

Bachelor of Science - Counseling Psychology

Southern New Hampshire University

High School Diploma -

Interlachen High School

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Sabrina Price