Sabrina Pugh
Canyon,TX
Summary
As a young professional with continued experience in customer relations, I am acquiring an opportunity to influence students' lives through service and creative engagement. My education, passion for student success, and detailed background working alongside students will lead me to effective engagement within Student Affairs.
Overview
9
9
years of professional experience
Work History
Administrative Coordinator
WTAMU
09.2021 - Current
- Establish meaningful relationships and useful connections with students and staff of WTAMU while managing administrative logistics.
- Supported Student Activities event planning by coordinating payment and confirmation of vendors through University standards, organization of event logistics, and promotion to student organizations.
- Assist with supervising student consultants responsible for campus-wide programming and social media engagement, as well as the training of all student employees.
- Provide ongoing administrative support to Senior and Assistant Directors, driving organizational success though management of daily operations and special projects.
- Monitor all student organization travel manifests and related processes.
- Oversee campus funding provided for student organizations.
Operations Director
Llano Real Estate
04.2021 - 06.2021
- Enhanced customer satisfaction on Airbnb website with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Developed engaging and successful marketing, advertising, and website design to cultivate a larger customer base
- Brainstormed in the production of the Big Texan Motel renovation to Airbnb rental rooms and served as hotel receptionist at Big Texan Motel during construction transition.
Baker
The Canyon Cake Company
06.2020 - 04.2021
- Prepared all bakery items in accordance with standards of quality, quantity control, taste, and presentation
- Managed customer service operations, including taking orders, resolving complaints, and processing payment transactions
- Engaged various customers with excellent and efficient customer service to create an impactful and positive experience.
Youth Intern
Trinity Baptist Church
08.2018 - 08.2020
- Supported senior leadership by scheduling, developing, and implementing various activities and events for youth students, including large-scale annual events planned for upwards of 75 students.
- Built meaningful relationships with youth students and parents or guardians through stewardship and intentionality
- Created and revised biblical lesson plans to facilitate and moderate student group discussions and learning.
Student Activities Consultant
WTAMU
07.2019 - 07.2020
- Designed and implemented interactive events for diverse WTAMU University students to create campus involvement and sense of belonging. Events given to Student Consultants to plan independently.
- Established meaningful relationships and useful connections with the students and staff of WTAMU to encourage collaboration on campus activities.
- Recorded supportive documentation of required tasks and budgeting to enable user ability and extend marketable skills.
Orientation Leader
WTAMU
07.2019 - 07.2020
- Facilitated New Student and Transfer Student Orientations for incoming first year students
- Supervised and engaged various small groups of 10-15 students throughout their orientation experience and transition into college
- Mentored first year students in generating connections while serving as an academic and social role model.
Customer Service Representative
Brush With Art
05.2015 - 10.2018
- Offered advice and assistance to customers, paying attention to special needs or wants while making changes to exceed customer satisfaction
- Restocked supplies and placed purchase orders to maintain adequate stock levels
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Master of Education - Instructional Design and Technology
West Texas A&M University
Canyon, TX05.2025
Bachelor of Science - General Studies with Education Emphasis
West Texas A&M University
Canyon, TX08.2021
Skills
1 Adaptability
2 Positivity
3 Strategic
4 Relator
5 Communication
Websites
Certifications Awards
- Rogers LEAD WT Scholar Class of 2019
- 2023-2024 Support Staff Member of the Year
- 2023-2024 Outstanding Student Organization Advisor of the Year
Timeline
Administrative Coordinator
WTAMU
09.2021 - Current
Operations Director
Llano Real Estate
04.2021 - 06.2021
Baker
The Canyon Cake Company
06.2020 - 04.2021
Student Activities Consultant
WTAMU
07.2019 - 07.2020
Orientation Leader
WTAMU
07.2019 - 07.2020
Youth Intern
Trinity Baptist Church
08.2018 - 08.2020
Customer Service Representative
Brush With Art
05.2015 - 10.2018
Master of Education - Instructional Design and Technology
West Texas A&M University
Bachelor of Science - General Studies with Education Emphasis
West Texas A&M University
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