Sabrina Pugliese
Panama City,FL
Summary
Adaptable professional with experience in construction, customer service, and patient care. Recognized for empathy, patience, and reliable teamwork, with a history of supporting others, handling responsibilities safely, and learning quickly in fast-paced environments.
Overview
1
1
Language
11
11
years of professional experience
Work History
Laborer Operator
Linea Peninsular
Panama City, Florida
08.2023 - Current
- Operated heavy equipment for Linea Peninsular site preparation and material movement.
- Loaded and unloaded materials into trucks, hoists, conveyors, or other handling equipment.
- Loaded and unloaded supplies for Linea Peninsular crews and deliveries.
- Supported crew members with manual labor during Linea Peninsular projects.
- Inspected tools and machinery before daily use at Linea Peninsular.
- Followed safety procedures and protective equipment requirements at Linea Peninsular.
- Organized materials needed for each job task prior to starting work.
- Used hand tools such as hammers, saws, drills, wrenches for various operations.
- Gained independent working skills and guided and mentored less experienced team members.
Customer Service Representative
Maximus
Panama City, Florida
01.2019 - 07.2023
- Managed inbound calls for government program participants at Maximus.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Resolved account issues with accurate review of member records.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Explained eligibility, enrollment, and benefit questions using approved scripts.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Documented case notes in customer service systems and call logs.
Certified Nursing Assistant
Glen Cove
Panama City, Florida
01.2016 - 10.2018
- Tracked vital signs accurately to inform patient care decisions and promptly reported changes to nursing staff.
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Assisted Glen Cove residents with bathing, dressing, and grooming to enhance personal hygiene and comfort.
- Supported non-ambulatory residents in range of motion exercises.
- Administered medications according to registered nurse or physician instructions.
- Observed and reported unusual symptoms and changes to charge nurse.
- Effectively communicated resident concerns to nurses and family members to ensure comprehensive care.
- Recorded daily care activities in Glen Cove patient records.
- Maintained strict confidentiality of patient information in compliance with HIPAA with strict adherence to HIPAA protocols.
Education
GED -
Shaw Adult Center
Panama City, FL05-2009
Skills
- Heavy equipment operation
- Site preparation
- Material handling
- Equipment inspection
- Tool maintenance
- Workplace safety
- Problem solving
- Attention to detail
- Clear communication
- Inbound and outbound calling
- Call center software
- Empathy and patience
- Customer satisfaction measurement
Languages
English
Professional
Timeline
Laborer Operator
Linea Peninsular
08.2023 - Current
Customer Service Representative
Maximus
01.2019 - 07.2023
Certified Nursing Assistant
Glen Cove
01.2016 - 10.2018
GED -
Shaw Adult Center