JOHNNY NINO
Temecula Valley Toyota
Menifee,CA
17
years of professional experience
Results-driven management professional with experience leading retail operations, developing high-performing teams, and delivering exceptional customer service in fast-paced environments. Proven ability to manage daily operations, coach and develop employees, resolve customer issues, and drive operational excellence. Recognized for strong leadership, communication, problem-solving, and the ability to build motivated teams while consistently exceeding performance goals.
Work History
Sales Consultant
2 Years 4 Months- Ranked among dealership's top-performing sales consultants, achieving 25+ vehicle sales monthly.
- Generate over $150,000 annually through strong sales performance, customer retention, and referral business.
- Deliver exceptional customer service by guiding clients through every stage of the sales process, from initial consultation to financing and vehicle delivery.
- Resolve customer concerns and negotiate solutions while maintaining a high level of professionalism and customer satisfaction.
- Collaborate daily with finance, service, sales management, and administrative teams to ensure efficient operations and a seamless customer experience.
- Utilize CRM software to manage customer accounts, sales activities, follow-up communications, and performance metrics.
- Maintain expert knowledge of Toyota products, financing programs, dealership policies, and market trends to provide accurate guidance and support.
- Consistently meet and exceed monthly sales goals while managing multiple customer transactions in a fast-paced, high-volume environment.
- Assist in maintaining dealership standards by ensuring professionalism, operational efficiency, and a positive customer experience.
Car Salesperson
2 Years 11 Months- Executed floor moves and display maintenance to ensure sales areas remained well-stocked and organized.
- Recommended vehicles tailored to customer needs and preferences, enhancing customer satisfaction.
- Answered store and vehicle questions and led customers to wanted items.
- Engaged with customers to understand their preferences and requirements.
- Followed up with customers to build long-term relationships and successful referrals.
- Checked purchased vehicles at delivery time for damage and completed remaining preparations.
- Scheduled automotive deliveries with vendors and customers.
- Updated database of sales contacts and customer information to streamline follow-up and relationship building.
- Performed floor moves, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Retail Sales Manager
5 Months- Managed daily operations of a high-volume retail store while leading a team of 8-15 employees.
- Recruited, hired, trained, coached, and developed employees to exceed sales and customer service goals.
- Conducted performance evaluations, monitored KPIs, and implemented coaching strategies to improve team performance.
- Partnered with district leadership and neighboring store managers to improve operational efficiency across multiple locations.
- Assisted surrounding stores with staffing, operational support, and employee development.
- Managed employee scheduling, inventory control, cash handling, merchandising, and operational execution.
- Resolved escalated customer concerns while maintaining outstanding customer satisfaction.
- Fostered a positive, results-driven culture focused on accountability, teamwork, and continuous improvement.
Car Salesperson
6 Months- Greeted customers and delivered tailored product information to enhance their buying experience.
- Guided customers in making informed decisions about their car purchases, ensuring alignment with their needs.
- Conducted test drives for prospective buyers.
- Advised customers on financing options and warranties available for their purchase.
- Maintained customer satisfaction by providing prompt, reliable service.
- Cultivated relationships with potential buyers through proactive phone calls and personalized emails.
- Provided follow-up customer service after a car sale was completed.
Car Salesperson
5 Months- Inspected vehicles regularly to ensure they met safety standards prior to being put up for sale.
- Greeted customers upon arrival to establish rapport and facilitate discussions about vehicle options.
- Met with potential customers to inquire about car preferences, assess financial limitations and offer information about vehicle choices.
- Managed sales negotiations and financing options to secure favorable terms for customers.
- Analyzed customer needs to provide tailored product recommendations and effective demonstrations.
Universal Banker
2 Years 8 Months- Provided customer service to clients by answering questions, resolving complaints and processing transactions.
- Educated potential customers on banking products and services, enhancing their understanding of checking accounts, savings accounts, loans, and credit cards.
- Facilitated online banking setup and resolved troubleshooting issues, ensuring smooth customer experiences.
- Processed deposits, withdrawals, loan payments and other financial transactions.
- Verified customer identity through driver's license or other forms of identification.
- Documented customer interactions and transactions, adhering to bank policies to maintain accurate records.
- Balanced currency, coin and checks in cash drawers at ends of shifts and calculated daily transactions using computers or calculators.
- Advised customers on how to use mobile banking applications effectively.
Customer Service Representative
1 Year 4 Months- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys to identify areas for improving customer service.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Collaborated with other departments to resolve complex problems and provide tailored solutions for customer needs.
- Enhanced customer satisfaction by resolving issues with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Education
High School Diploma
Skills
Closing Deals
Sales Strategy
Sales Presentations
Client management
Sales Metrics
Market Analysis
Team Leadership
Team Collaboration
Problem-Solving Abilities
Decision-Making
Customer Service
Conflict Resolution
Goal-Oriented
Office software proficiency
Building Rapport
Team Building
Timeline
Sales Consultant
Temecula Valley Toyota
04.2024 - CurrentRead More
Car Salesperson
Kia Motors
05.2021 - 04.2024Read More
Retail Sales Manager
AT&T
07.2019 - 12.2019Read More
Car Salesperson
Honda
06.2015 - 12.2015Read More
Car Salesperson
Twin City Nation
01.2015 - 06.2015Read More
Universal Banker
U.S. Bank
06.2011 - 02.2014Read More
Customer Service Representative
Bank of the West
02.2010 - 06.2011Read More
John F Kennedy MCHS
High School Diploma
Read More