Sabrina Ramos
El Paso,TX
Summary
Proven leader with over a decade of expertise in enhancing customer service, relationships and achieving project goals. Spearheaded initiatives that streamlined operations and nurtured team development, driving significant efficiency improvements. Skilled in strategic planning and staff supervision, my approach combines innovative management with a focus on fostering strong vendor and client relations for sustained growth. Adaptive and deadline-oriented and able to consistently execute and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
11
11
years of professional experience
Work History
General Manager
La Taqueria No. Uno
12.2023 - 05.2024
- Managed Budget Implementations, employee evaluations, reviews, training, schedules, and contract negotiations and details
- Managed a diverse staff, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Formulated policies and procedures to streamline operations.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
General Manager
Trophy Room Bar and Grill
01.2022 - 12.2023
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
- Drove revenue growth by identifying and penetrating new market segments with tailored marketing strategies.
Project Manager
Top Notch Construction and Remodeling
02.2016 - 03.2021
- Managed and supervised administrative and daily project operations, complying with policies and regulations.
- Managed cross-functional teams for successful project completion within deadlines and budgets.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
Customer Service Representative
Rss Contracting
04.2013 - 01.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for installation of products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Led quarterly customer service meetings to review performance and set goals for improvement.
- Implemented rewards program that encouraged repeat business and strengthened customer relationships.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
- Trained new personnel regarding company operations, policies and services.
Education
High School Diploma -
Eastwood High School
El Paso, TX05.2005
Skills
- 11 years customer service & Client relations
- Customer Relationship & Management
- Project Management; to consistently meet client goals & Satisfaction
- Efficient Multi-tasker with Time Management
- Leadership, Team building ,Training and Development
- Staff Supervision, Operation Management & Problem Resolution
- Strategic Planning & Deadline-oriented
- Inventory Control, Labor Cost Control & Vendor relationships
- Staffing & Employee Scheduling
Timeline
General Manager
La Taqueria No. Uno
12.2023 - 05.2024
General Manager
Trophy Room Bar and Grill
01.2022 - 12.2023
Project Manager
Top Notch Construction and Remodeling
02.2016 - 03.2021
Customer Service Representative
Rss Contracting
04.2013 - 01.2021
High School Diploma -
Eastwood High School
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