Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Teacher
Sabrina Regan

Sabrina Regan

Sterling,VA

Summary

Experienced with delivering outstanding guest services in hospitality environments. Utilizes effective communication and problem-solving skills to ensure guest satisfaction. Knowledge of maintaining professional demeanor and adapting to dynamic guest needs.

Overview

4
4
years of professional experience
2
2

Languages

Work History

Spa Attendant

Lansdowne Resort & Spa
01.2024 - Current
  • Supported front desk operations including booking appointments, greeting guests upon arrival, processing payments accurately while maintaining confidentiality of client information.
  • Assisted estheticians and massage therapists in setting up rooms and stations with supplies.
  • Trained new employees in best practices for customer service, cleanliness, and product knowledge within the spa environment.
  • Improved customer satisfaction by providing exceptional service and maintaining a clean, organized spa environment.
  • Made and served beverages for clients.

Lifeguard

High Sierra Pools
05.2021 - 08.2022
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
  • Monitored safety of guests in and around swimming pool.
  • Provided friendly customer service to guests and addressed concerns.

Education

Bachelor of Arts - Communication Studies, Spanish, Military Science

James Madison University
Harrisonburg, VA
05-2028

High School Diploma -

Potomac Falls High School
Potomac Falls, VA
06-2024

Skills

  • Opening and closing protocols
  • Cleaning and sanitation
  • Appointment scheduling
  • Supply inventory management
  • First aid and CPR
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Effective time management
  • Multitasking Abilities
  • Excellent communication
  • Organizational skills

Accomplishments

  • Supervised team of 20+ staff members.
  • Effectively served many VIP clients.
  • Recognized by management for excellent knowledge of safety protocols.
  • Selected as mentor/trainer for new hires.
  • Improved customer satisfaction by resolving issues in a timely manner.

Certification

Driver's License

CPR Certified

Languages

English
Native or Bilingual
Spanish
Professional Working

Timeline

Spa Attendant

Lansdowne Resort & Spa
01.2024 - Current

Lifeguard

High Sierra Pools
05.2021 - 08.2022

Bachelor of Arts - Communication Studies, Spanish, Military Science

James Madison University

High School Diploma -

Potomac Falls High School

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Sabrina Regan