Summary
Overview
Work History
Education
Skills
Timeline
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Sabrina Riddick

Melville,NY

Summary

Experienced professional bringing several years of experience in debt collections , and accounts receivables. Expert in repayment negotiations and repayment plan structuring. I have a strong work ethic, and a passion to exceed goals and expectations.

Overview

11
11
years of professional experience

Work History

Collections Agent

Kirschenbaum & Phillips PC
Farmingdale , NY
04.2023 - Current
  • Work daily on individual que of pre and post accounts
  • Prepare and send out Stipulations
  • Conduct skip tracing activities using Accurrint, Tlo, and Credit Reports
  • Negotiate payment plans or lump sum settlements according to guidelines of each client and capability of debtors to pay
  • Prepare and sent out stipulations and settlement letters
  • Adhere to company policies and applicable laws while collecting debts from customers.
  • Acquired credit reporting data for new and existing customers.
  • Contacted customers and explained debt management to encourage timely debt payments.
  • Resolved complex issues that arose during the collections process.
  • Followed fair debt practices and regulatory guidelines when managing collections process.

Operations Manager

Rui Management Services
Melville , NY
07.2013 - 08.2021
  • Directed operations staff by providing guidance, training, and support in order to meet company objectives.
  • Assessed employee development needs and provided feedback on their progress towards meeting goals.
  • Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
  • Monitored and improved efficiency of processes, team performance, and customer service.
  • Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
  • Managed scheduling, and training.
  • Improved morale and management communication by creating employee recognition and rewards practices.
  • Oversaw financial management, budget management, accounting and payroll activities.
  • Collaborated with team leaders on quality audits.
  • Conducted background checks and reference checks of prospective employees.

Education

Some College (No Degree) - Human Services

Empire State College
Hauppauge, NY

Skills

  • Repayment negotiations
  • Skip Tracing
  • Debt management
  • Staff Development
  • Management
  • HR, Payroll

Timeline

Collections Agent

Kirschenbaum & Phillips PC
04.2023 - Current

Operations Manager

Rui Management Services
07.2013 - 08.2021

Some College (No Degree) - Human Services

Empire State College

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