Sabrina Rivera
Manassas,VA
Summary
Experienced retail manager with a proven track record of delivering exceptional customer service for over 14 years. Skilled in driving sales and fostering strong communication with both customers and team members. Known for agility in adapting to changing market trends and ability to lead and motivate a diverse group of individuals. Committed to providing a five-star shopping experience by ensuring customer satisfaction and building lasting relationships.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Store Manager
The Vitamin Shoppe
08.2014 - Current
- Executed auditing, customer service tasks while recruiting and training peers on business acumen.
- Analyzed customer patterns to enhance sales performance and manage store expenses efficiently.
- Applied KPI knowledge to make strategic decisions that lead to exceeding sales.
- Skilled in conducting P&L analysis.
- Demonstrated strong leadership and collaboration skills, enhancing team performance.
Store Manager
SEPHORA
06.2012 - 08.2014
- Conducted recruitment while ensuring alignment with company mission.
- Directed high-traffic store with yearly revenue reaching $1.5M.
- Experienced with utilizing Microsoft Outlook for email management.
Education
Healthcare Administration
Southern New Hampshire University
Skills
- Revenue & Profit Growth
- Microsoft Outlook
- Cash Management
- Best Practices
- Audit Control
- P&L Reporting
Certification
- Human Relations in Administration Badge: Earners of this badge have demonstrated mastery of foundational concepts by completing all coursework in the Human Relations in Administration web text and passing a comprehensive examination.
- HIPPA Privacy & Security Compliance Training 2020-Present
Timeline
Store Manager
The Vitamin Shoppe
08.2014 - Current
Store Manager
SEPHORA
06.2012 - 08.2014
Healthcare Administration
Southern New Hampshire University
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