Sabrina Sanchez
Laredo,TX
Summary
Detail-oriented individual with exceptional communication. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
7
7
years of professional experience
Work History
Correctional Officer
Rio Grande Processing Center (GEO)
05.2023 - Current
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
Consultation Agent
Best Buy, Geek Squad
07.2021 - 04.2023
- Assessed client requirements thoroughly to create customized action plans aligned with their goals and objectives.
- Listened carefully to customers and explained complex insurance information simply and concisely.
- Built rapport quickly and persuaded customers to buy without applying pressure.
- Collaborated with cross-functional teams to develop comprehensive strategies for clients'' unique challenges.
- Generated new sales, retained existing members and grew overall book of business through multiple product offerings.
Customer Service Agent
Concentrix
09.2020 - 04.2021
- Address and resolve customer complaints or concerns
- Keep accurate records of customer interactions and transactions
- Provide information about products and services
- Review customer accounts and make changes
- Take orders, calculate charges, and process payments
- Escalate inquiries and requests as necessary to the appropriate department or person
Cashier
Sweet Spot Yogurt
06.2018 - 08.2018
- Greeted customers entering store and responded promptly to customer needs.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Worked flexible schedule and extra shifts to meet business needs.
cashier/baker
Auntie Anne’s/ Cinnabon
11.2017 - 02.2018
- Supported guests by quickly resolving questions or concerns
- Documented customer orders and informed kitchen staff of any special requirements
- Maintained presentable restaurant spaces by closely monitoring and meeting customer and team needs
- Collected payments and discussed expected wait times with customers to increase satisfaction
- Wrapped and bagged items
Education
High School Diploma -
Triumph Public High School
Laredo, TX05.2020
Skills
- Leadership
- Able to work in teams
- Communication
- Customer Service
- Active listener
- Time management
- Problem Solver
- Organization
- De-escalation techniques
LANGUAGES
English
Spanish
Awards
Employee of the month- Rio Grande Processing Center for the month of December 2023, Employee of the month- Best Buy for the month of November 2021 and February 2022
Timeline
Correctional Officer
Rio Grande Processing Center (GEO)
05.2023 - Current
Consultation Agent
Best Buy, Geek Squad
07.2021 - 04.2023
Customer Service Agent
Concentrix
09.2020 - 04.2021
Cashier
Sweet Spot Yogurt
06.2018 - 08.2018
cashier/baker
Auntie Anne’s/ Cinnabon
11.2017 - 02.2018
High School Diploma -
Triumph Public High School
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