Sabrina Santos
Pasadena
Summary
Experienced Customer Service Representative fluent in English and Spanish language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.
Overview
4
4
years of professional experience
Work History
Bilingual Customer Service Representative
CenterPoint Energy
10.2020 - 03.2021
- Opening and closing accounts for customers, Sales, Handle gas emergencies, Resolve customer’s complaints
Tier 1 Chat Technical Support
Apple
04.2018 - 10.2018
- Technical support for Apple products, Placed orders for new products, Scheduled appointments with Apple stores, Escalated chats to Tier II
Customer Service Coordinator/Administrative Assistant
Texas Home Health
03.2017 - 09.2018
- Filing, Faxing, Receiving and Sending Fedex, Mail Distribution, Ordering office supplies, Data Entry, Translation, Interviewing and hiring, Interpreting, Generating Reports, Inventory, Applicant Distribution, Training, Payroll, Scheduling
Education
Certificate of Technical Studies - Community Health Worker
University of Houston
07-2024
Skills
- English/ Spanish
- Data Entry, Typing (50-60 wpm), Exceptional Customer Service, Organizational Skills, Excellent Oral and Communication Skills
- MS Word, Excel, Power Point, WordPerfect, Windows XP, Internet, Outlook Express, Meditech, Medsys, Workday, Continulink, E-verify, Oracle
- IBM PC, Facsimile, Photocopier, 10-Key, Switchboard
Timeline
Bilingual Customer Service Representative
CenterPoint Energy
10.2020 - 03.2021
Tier 1 Chat Technical Support
Apple
04.2018 - 10.2018
Customer Service Coordinator/Administrative Assistant
Texas Home Health
03.2017 - 09.2018
Certificate of Technical Studies - Community Health Worker
University of Houston
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