Carolyn Ingram
Independence,KY
Summary
Detail-oriented individual, able to handle multiple tasks effectively and efficiently in fast-paced environments. Skilled in communication, problem-solving, and maintaining high standards of customer satisfaction. Dependable and flexible, ensuring smooth operations and positive customer experiences. Native English speaker and fluent in Spanish.
Overview
3
3
years of professional experience
Work History
Bilingual Customer Service Representative
Centene, Superior Health Services
03.2008 - 06.2008
- Assisted customers with English and Spanish-language inquiries in a timely and professional manner.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained high levels of customer satisfaction through empathetic listening, timely problem resolution, and personalized attention.
Settlement and Reconciliation Specialist
Affiliated Computer Services, Inc.
03.2006 - 03.2008
- Provided training for new team members on department procedures, fostering a supportive work environment and promoting skills development.
- Ensured timely completion of reconciliations by adhering to strict deadlines and prioritizing tasks effectively.
- Managed high volumes of transaction data efficiently while maintaining attention-to-detail necessary for accurate reconciliations.
- Exceeded performance metrics consistently, demonstrating dedication to excellence in the Reconciliation Specialist role.
Customer Service Representative
Spherion Staffing
03.2005 - 12.2005
- Responded to customer requests for products, services, and company information.
- Exceeded performance metrics consistently.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Met customer call guidelines for service levels, handle time and productivity.
Education
Bachelor of Arts - Spanish
Florida International University
Miami, FL12-2024
Skills
- Customer service
- Multitasking and organization
- Microsoft office
- Data entry
- Fluent English/ Spanish
- Spanish/English translation
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Bilingual Customer Service Representative
Centene, Superior Health Services
03.2008 - 06.2008
Settlement and Reconciliation Specialist
Affiliated Computer Services, Inc.
03.2006 - 03.2008
Customer Service Representative
Spherion Staffing
03.2005 - 12.2005
Bachelor of Arts - Spanish
Florida International University
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