Sabrina Stevens
Summary
Dynamic leader with over 6 years in the beauty industry, focused on client and team engagement. Proven ability to foster loyalty and cultivate positive relationships. Committed to creating a supportive environment that drives team success and aligns with organizational goals. Eager to learn and implement company values for enhanced performance.
Overview
9
9
years of professional experience
Work History
Lead Beauty Advisor
Sephora Inside JCPenney
06.2016 - 07.2022
- Cultivating client loyalty and rapport with customers.
- Boosting sales through hospitality and strategic upselling.
- Engaging clients with fun services that educate, inspire, and drive sales.
- Leveraging my product knowledge and beauty trends to address client concerns.
- Stimulating customer curiosity via a consultative approach to beauty.
- Completing required training to enhance product and trend knowledge.
- Implementing brand visual updates per Sephora inside JCP standards.
- Maintaining cleanliness of testers and department for seamless customer experience.
- Ensuring prompt replenishment of brands and hygiene stations.
- Assisting in omni-processing for proper disposal of returned or damaged products to respective containers.
- Supporting inventory management during stock counts and pricing.
- Collaborating with teams to meet daily, monthly, and yearly sales targets.
Automotive Service Advisor
Riverside Mazda
11.2024 - Current
- Welcoming customers on the drive to enhance service experience during drop-off and pick-up of vehicle.
- Boosting customer satisfaction with personalized service recommendations based on diagnostics.
- Achieving top sales for Pre-Paid Oil Change packages, selling over 25 in one month.
- Qualifying for monthly customer service bonus by exceeding sales goals.
- Increasing parts and accessories sales through product knowledge and upselling.
- Completing quarterly Mazda trainings and certifications.
- Collaborating with technicians to diagnose vehicle issues and document repairs.
- Facilitating communication among customers, technicians, and departments for seamless service.
Skills
- Passion for Beauty
- Excellent Customer Service
- Strong Verbal & Written Communication
- Influence in Clear & Concise Manner
- Expert in Product Knowledge
- Expertise in Sales & Visual Operation
- Sanitation Management
- Conflict Resolution
- Team Training & Collaboration
- Flexible & Adaptable
- Time Management
Professional References
Ivan Romero
Automotive Shop Foreman
(909) 915- 6258
Michael Allen
Mazda Sales Finance Manager
(951) 796- 6792
Melvin Green
Mazda Sales Finance Manager
(951) 229-9008
Timeline
Automotive Service Advisor
Riverside Mazda
11.2024 - Current
Lead Beauty Advisor
Sephora Inside JCPenney
06.2016 - 07.2022