SABRINA THURMAN
ADMINISTRATIVE
Tallahassee,FL
Summary
Reliable and adaptable professional with a background in collections, insurance, operations, and customer service. Demonstrates strong communication, problem-solving, and process improvement skills. Proven ability to work independently or in teams to meet deadlines and exceed expectations. Known for maintaining high customer satisfaction and fostering loyalty through empathy and efficiency.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Collection Specialist
Leon County Clerk of Court
02.2025 - Current
- - Managed collection of over $500,000 in outstanding court-related fines and fees, consistently meeting or exceeding monthly recovery targets.
Assisted 200+ clients monthly in maintaining payment agreements, resulting in a 20% increase in compliance rates.
Maintained 100% accuracy in financial records in accordance with Florida court procedures, supporting audit readiness and transparency.
Coordinated with legal departments on 150+ cases, ensuring timely financial accountability and resolution of delinquent accounts.
Improved customer payment compliance by 25% through strategic negotiation of repayment plans tailored to individual circumstances.
Processed an average of 100+ payments per week, promptly applying balances and minimizing errors or delays.
Developed and delivered monthly KPI reports for leadership, identifying trends and increasing visibility into collections performance.
Counseled 50+ debtors weekly on payment options, successfully establishing installment plans that recovered over $100,000 annually.
Interim Assistant Director / Operations Tech
Shisa West Inc.
02.2015 - 03.2025
- - Oversaw intake, programming, and operations for 34 female offenders
- - Managed staffing and coordinated facility operations
- - Maintained GPS tracking and scheduled medical services
- - Reported incidents and ensured legal compliance
Aflac Representative | Insurance Agent
Aflac
07.2024 - 02.2025
- Licensed Florida insurance agent specializing in supplemental health, life, and accident coverage
Advised 50+ clients monthly on policy options through personalized needs assessments, increasing client satisfaction and retention
Managed a portfolio of over 300 active policyholders, maintaining up-to-date records and driving 25% growth through referrals
Achieved 100% compliance with state regulations and internal procedures during quarterly audits
Correspondence Consumer Analyst
Department of Highway Safety
11.2016 - 03.2023
- Entered DMV system data with 99.9% accuracy, helping reduce clerical errors and processing delays by 25%.
Delivered service to an average of 60+ customers daily, resolving license and ID issues with a 95% satisfaction rate.
Managed and safeguarded personal information for over 1,000 clients, ensuring full compliance with privacy regulations.
Trained 10+ new agents, leading to a 30% improvement in onboarding efficiency and a 15% boost in team productivity.
Customer Service Representative / Inbound Call Center
Department of Highway Safety
10.2014 - 11.2016
- Handled 60–80 customer calls daily regarding driving and vehicle services, maintaining a 95% customer satisfaction rate
Retrieved and delivered accurate data from internal systems, reducing service errors by 20%
Authored 10+ Standard Operating Procedures (SOPs), streamlining team workflows and improving training efficiency by 30%
Education
Justice Administration Candidate -
Devry University
Chicago, IL05.2024
High School Diploma - undefined
Rickards High School
Tallahassee, FL05.1998
Skills
- - Microsoft Office Suite (Word, Excel, PowerPoint)
- - Customer Service & Call Center Operations
- - Conflict Resolution & Problem Solving
- - Data Entry & Information Management
- - Verbal & Written Communication
- - Decision Making & Multitasking
- - Typing Speed: 50-55 WPM
- - Email & Outlook Systems
- - Dialer Systems, Multiline Phones
Certification
- - Active Florida Insurance License
- - FCIC/NCIC, eAgent, FSFN, JIS, FRVIS
- - Expert, DAVID, DL Maintenance, FDLIS
- - WRIMS, ALLIED, ORION, CISCO
Timeline
Collection Specialist
Leon County Clerk of Court
02.2025 - Current
Aflac Representative | Insurance Agent
Aflac
07.2024 - 02.2025
Correspondence Consumer Analyst
Department of Highway Safety
11.2016 - 03.2023
Interim Assistant Director / Operations Tech
Shisa West Inc.
02.2015 - 03.2025
Customer Service Representative / Inbound Call Center
Department of Highway Safety
10.2014 - 11.2016
High School Diploma - undefined
Rickards High School
Justice Administration Candidate -
Devry University
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