Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sabrina Toliver

Bainbridge,GA

Summary

Seasoned skilled customer service and retail with more than 7 years of experience. Also lot of management experience. Skills include excellent customer Service, phone, computer. very reliable and a great teammate. I'm dedicated To my work. My Goal is the grow with the company. I would love the chance to become a team member of this company. caregiver with home health care. I have my BLS and CPR with first aid

Overview

12
12
years of professional experience
1
1
Certification

Work History

Home Health Caregiver

Private Care
01.2023 - Current
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Assisted patients with daily living activities, improving their overall quality of life.
  • Performed light housekeeping duties to maintain a clean, safe, and organized living space for patients.
  • Ensured timely transportation of patients to appointments or social engagements, enhancing their ability to maintain an active lifestyle outside the home setting.
  • Developed strong relationships with patients and families through open communication channels and empathetic listening skills.
  • Demonstrated adaptability when faced with unexpected situations or emergencies by implementing appropriate interventions quickly and efficiently.
  • Provided mobility assistance such as walking and regular exercising.
  • Supported emotional well-being through companionship services such as reading aloud or playing games together during downtime periods.

Customer Service Representative

Beretta USA
10.2021 - 10.2023
  • Delivered fast, friendly, and knowledgeable service for routine questions and service complaints
  • Interacted with customers/dealers daily via phone, chat, or email
  • Assisted customers with placing online orders
  • Time management
  • Maintained a high volume workload
  • Attracted potential customers by answering product and service questions
  • Active listening and patience

Resolution Specialist

Taurus Holdings Inc.
01.2021 - 10.2021
  • Work with customers to find resolutions to firearm malfunctions
  • Keep firearms from coming into repairs
  • Reduce number of firearms sent in for repair due to customers lack of knowledge or improper use/manipulation of firearm
  • Correspondence with distributors, dealers, outside and inside sales, and customers via telephone and email
  • Process order claims and refunds
  • Stay up to date on firearms scheduled for callbacks
  • Ensure knowledge is kept up to date
  • Assists employees with troubleshooting questions

Customer Service Representative

Taurus Holdings Inc.
03.2019 - 12.2020
  • Interact with customers via inbound and outbound calls
  • Addressed and resolved customer issues when presented in a professional and timely manner and with accurate information
  • Research accounts for all departments to create a resolution
  • Creating solutions for customer issues
  • Clear and fast communication
  • Handled incoming mail
  • Logged guns into repair system

Sales associate

Fred's
11.2018 - 01.2019
  • Greet and serve customers
  • Cashier
  • Put out Freight
  • Answer phones

Assistant sales manager

Rent-A-Center
04.2015 - 11.2018
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
  • Complete forms in accordance with company procedures
  • Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs
  • Prepare conference or event materials, such as flyers or invitations
  • Make sales
  • Door to door payments
  • Deliveries and pick ups

Assistant manager

Dollar General
10.2012 - 05.2018
  • Open and close the store
  • Bank runs/deposits
  • Greet and serve customers
  • Train new employees
  • Put out and put up freight
  • Payroll
  • Complete invoices

Education

CNA -

Southern Regional
Bainbridge, GA

High School Diploma -

Bainbridge High School
Bainbridge, GA
01.2012

Skills

  • Sales and Marketing
  • Customer and Personal Service
  • Administration and Management
  • Judgment and Decision Making
  • Time Management
  • Monitoring
  • Computer skills
  • Typing
  • Multitasking
  • Customer relations
  • Daily living assistance
  • Housekeeping
  • Verbal and written communication skills
  • First aid and safety
  • Flexible schedule and availability
  • Compassionate communication

Certification

BLS, CPR, First aid CNA

Timeline

Home Health Caregiver

Private Care
01.2023 - Current

Customer Service Representative

Beretta USA
10.2021 - 10.2023

Resolution Specialist

Taurus Holdings Inc.
01.2021 - 10.2021

Customer Service Representative

Taurus Holdings Inc.
03.2019 - 12.2020

Sales associate

Fred's
11.2018 - 01.2019

Assistant sales manager

Rent-A-Center
04.2015 - 11.2018

Assistant manager

Dollar General
10.2012 - 05.2018

High School Diploma -

Bainbridge High School

CNA -

Southern Regional

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Sabrina Toliver