Sabrina Tounzen
Colorado Springs,CO
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
20
20
years of professional experience
Work History
Delivery Driver
Uber Eats / Doordash / Grubhub / Amazon Flex
08.2018 - Current
- Completed on-time deliveries by choosing best and most efficient routes.
- Managed customer inquiries and complaints in polite and professional manner.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Loaded vehicle and properly secured items to prevent damage for deliveries.
- Inspected and maintained delivery vehicle regularly to keep in safe working order.
- Followed corporate procedures to maintain company and customer data confidentiality.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Kept detailed mileage and fuel reports to track overall fuel costs.
Mortgage Loan Processor
NBH Bank / Peoples Bank / Wells Fargo
06.2003 - 05.2018
- Processed mortgage loan applications accurately and successfully for over 15 years.
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Analyzed borrower credit reports, financial and income statements to verify accuracy.
- Coordinated closing process with attorneys, title companies, and government clerks.
- Stayed up to date on loan regulation changes, processing loan applications in compliance with current laws.
- Upheld complete confidentiality of all submitted information according to guidelines.
- Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
Education
Associates Degree - Business Administration And Management
High School Diploma - General
Skills
- FHA/VA/CONV/USDA/CHFA
- Customer Service
- Efficiency and Time Management
- Product and Service Sales
- Detail-oriented and Multi-tasking
- Complex Problem-Solving
- Shipping and Packaging
- Inventory and Stocking
- Licensing and Insurance Requirements
- Vehicle Inspection
- Teamwork and Collaboration
- Database Management & Reports
- Accurate Documentation
- Web Applications
- Microsoft Word
- Computer Programming
- Excellent Team Leadership
- Financial Reporting and Analysis
- 10-Key Data Entry
- Microsoft Word
- Computer Programming
- Excellent Team Leadership
- Financial Reporting and Analysis
- 10-Key Data Entry
Accomplishments
- Received multiple Customer Service Awards every year for over 5 years as a Mortgage Loan Processor and Delivery Driver.
- Managed a team of 27 staff members as a Mortgage Loan Processor Manager.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Delivery Driver - Uber Eats / Doordash / Grubhub / Amazon Flex
08.2018 - Current
Mortgage Loan Processor - NBH Bank / Peoples Bank / Wells Fargo
06.2003 - 05.2018
Pikes Peak Community College - Associates Degree , Business Administration And Management
Polaris High School - High School Diploma , General
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