Sabrina Tyre
Miami ,FL
Summary
Organized and motivated employee eager to apply time management and skills in various environments. Seeking opportunities to expand my knowledge while facilitating company growth. A team player and can work independently.
Overview
28
28
years of professional experience
Work History
Dispatcher
Academy Bus
Fort Lauderdale, FL
03.2023 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
- Facilitated training for new dispatchers, improving team readiness and performance.
- Streamlined communication between dispatch and field units, reducing misunderstandings and errors.
- Monitored vehicle locations to coordinate timely arrivals.
- Entered pay notes for driver jobs
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Confirm drivers for the next day jobs
Guest Travel Coordinator/GFO Agent
Royal Caribbean Group
Miami, FL
03.2014 - 12.2022
- Handled emergency situations calmly while working quickly to find alternative travel arrangements when needed.
- Managed high-volume workload under tight deadlines while maintaining a keen attention to detail in every aspect of the job duties performed.
- Complied with company standards
- Monitored travel arrangements closely to proactively handle potential disruptions or changes in plans.
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and anticipating client needs.
- Facilitated seamless communication between travelers, suppliers, colleagues, and management through regular updates on trip progress.
- Continuously strengthened relationships with international partners through effective communication and active listening.
- Input of hotel inventory of rooms and rates
- Completed different reports
- Assist other departments with any inquiries
- Trained agent from an international office regarding daily tasks and responsibilities
- Interacted with port authority and airline agents via email or phone
Supervisor/Dispatcher/CSA
AAA Auto Club Group
Doral, FL
02.1997 - 09.2013
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Collected, arranged, and input information into database system.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
- Facilitated training for new dispatchers, improving team readiness and performance.
- Monitored vehicle locations to coordinate timely arrivals.
- Scheduling dispatchers
- Complete reports
- Answered phone calls and responded to customer emails.
- Entered road service requests into the system
Education
Diploma - Medical Records
TCI
Miami, FL05-1988
Certificate of Technical Studies - Record Keeping
Lindsey Hopkins Technical College
Miami, FL12-1986
High School Diploma -
Miami Beach Sr High School
Miami Beach06-1985
Skills
- Verbal and written communication
- Multitasking and organization
- Team work scheduling
- Effective communications
- Excellent communication
- Teamwork and collaboration
- Objective
- Reliable
- Responsible
- Ability to build a good repertoire with others
- Attention to detail
- Dispatching procedures
Timeline
Dispatcher
Academy Bus
03.2023 - Current
Guest Travel Coordinator/GFO Agent
Royal Caribbean Group
03.2014 - 12.2022
Supervisor/Dispatcher/CSA
AAA Auto Club Group
02.1997 - 09.2013
Diploma - Medical Records
TCI
Certificate of Technical Studies - Record Keeping
Lindsey Hopkins Technical College
High School Diploma -
Miami Beach Sr High School