Sabrina Wiggins
San Antonio,TX
Summary
Proven HR specialist with a track record of enhancing employee satisfaction and debt recovery rates at Accenture and Conn's Home Plus. Skilled in HRIS and adept in communication, I excel in resolving complex issues and improving client relationships during overnight shifts. Achieved significant improvements in onboarding efficiency and customer loyalty through innovative problem-solving and negotiation strategies.
Overview
7
7
years of professional experience
Work History
Senior Human Resources Specialist+
Accenture
Remote
11.2022 - 01.2024
- Enhanced employee satisfaction by implementing streamlined HR policies and procedures.
- Developed and Implemented onboarding and orientation programs for new employees, ensuring faster integration into the workplace culture.
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Facilitated smooth onboarding processes for new hires, leading to quicker adaption to overnight schedules when needed.
Debt Collector
Conn's Home Plus
Remote
07.2019 - 10.2022
- Improved debt recovery rates through effective negotiation strategies, maintaining professionalism during overnight hours.
- Provided regular updates on account status and adhered to communication guidelines to enhance client relationships.
- Educators about repayment options, enabling informed decisions and preserving positive business relationships.
- Achieved successful settlements by skillfully negotiating terms agreeable to all parties involved in disputes, often handling late-night communications.
Customer Service Representative
Xerox
Remote
08.2016 - 07.2019
- Enhanced customer satisfaction by resolving complex issues promptly and professionally during overnight shifts.
- Developed strong client relationships, resulting in increased customer loyalty and repeat business.
- Handled escalated customer complaints effectively, achieving satisfactory resolutions.
- Managed a high call volume of calls nightly, maintaining composure under pressure while providing exceptional service.
- Utilized CRM software efficiently, accurately updating customer profiles during each interaction.
Education
High School Diploma -
San Antonio Leadership Excel Academy
San Antonio, TX06.2016
Skills
- Communication-Excellent verbal and written communication skills, essential for clear and effective interactions during overnight shifts
- HRIS-proficiency with HRIS platforms for managing employee data
- Problem-Solving-Strong problem-solving abilities to address and resolve HR issues that arise during overnight hours
Timeline
Senior Human Resources Specialist+
Accenture
11.2022 - 01.2024
Debt Collector
Conn's Home Plus
07.2019 - 10.2022
Customer Service Representative
Xerox
08.2016 - 07.2019
High School Diploma -
San Antonio Leadership Excel Academy