Sabrina Wilcox
Las Vegas,NV
Summary
Service-focused professional experienced in managing appointment-based schedules and maintaining accurate records. Cultivated loyal clientele through exceptional service and loyalty promotions while receiving commendations for quality and efficiency. Highly motivated with strong work ethic, adaptability, and exceptional interpersonal skills, thriving in unsupervised environments and mastering new skills quickly.
Overview
23
23
years of professional experience
Work History
Household Manager
Self-employeed
Las Vegas, Nevada
05.2008 - Current
- Managed household schedules and appointments efficiently.
- Oversaw daily operations and maintenance of the home environment.
- Coordinated household staff training and performance evaluations.
- Implemented budgeting strategies for household expenses effectively.
- Organized family events and gatherings, ensuring smooth execution.
- Researched and sourced quality home products and services reliably.
- Developed systems for inventory management of supplies and groceries.
- Communicated with vendors for repairs, maintenance, and service needs promptly.
- Scheduled appointments with various service providers.
- Coordinated family activities such as vacations, visits to relatives, and special events.
- Provided transportation services for family members to ensure timely arrivals and departures. for family members when needed.
- Responded promptly to inquiries from family members regarding household concerns or needs.
- Maintained detailed records of household bills and payments for accounting purposes.
- Kept up-to-date inventory of all furniture, electronics, kitchenware, linens.
- Created a system of organization for filing important documents related to household matters.
- Ensured that all safety protocols were followed in the home environment.
- Planned and cooked meals with consideration to multiple dietary restrictions.
Barista Shift Supervisor
Starbucks
Las Vegas
05.2008 - 05.2009
- Supervised daily operations and managed team schedules effectively.
- Trained new baristas on beverage preparation and customer service standards.
- Ensured compliance with health and safety regulations during shifts.
Insurance Agent
Keenan & associates
Las Vegas, Nv
02.2004 - 08.2008
- Provided clients with tailored insurance solutions and policy options.
- Educated clients on coverage options and policy details effectively.
- Assessed customer risk levels and recommended appropriate coverage options.
- Managed client accounts and ensured timely renewals and updates.
- Handled claims processing and guided clients through the procedures.
- Developed strong client relationships to enhance customer satisfaction levels.
- Engaged customers and provided high level of service by carefully explaining details about documents.
- Responded to customer inquiries and problems to promote great service.
- Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
- Maintained accurate records of all insurance transactions using computer software systems.
- Conducted meetings or phone calls with potential clients to present insurance policies and answer questions.
- Conducted telephone appointments with prospective clients to build rapport and sell insurance services.
- Provided customers with information regarding plan features, pricing, and availability.
- Developed relationships with new clients through cold calling and referrals from existing customers.
- Processed payments received from clients promptly according to established procedures.
- Educated customers on the importance of maintaining adequate insurance coverage.
- Participated in continuing education courses to stay current on industry trends and changes in regulations.
Education
Cimarron Memorial High School
Las Vegas, NvSkills
- Household management
- Budgeting strategies
- Expense management
- Budget oversight
- Inventory management
- Cleaning and organization
- Household organization
- Cleaning protocols
- Meal preparation
- Menu development
- Health and wellness
- Childcare management
- Activity planning
- Event coordination
- Travel planning
- Staff training
- Vendor communications
- Customer relationship management
- Appointment scheduling
- Appointment coordination
- Schedule coordination
- Calendar management
- Problem solving
- Time management
- Attention to detail
- Conflict resolution
- Effective communication
- Guest relations
- Pet care management
- Laundry coordination
- Security measures
- Calendar management
References
References available upon request.
Timeline
Household Manager
Self-employeed
05.2008 - Current
Barista Shift Supervisor
Starbucks
05.2008 - 05.2009
Insurance Agent
Keenan & associates
02.2004 - 08.2008
Cimarron Memorial High School