Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Sabrina Wright

Man,NC

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. Energetic Sales Representative offering demonstrated success identifying prospects and converting leads into customers. Superior communication skills, understanding of client needs and sales closing rates. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue and profit goals.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Alorica
06.2020 - 04.2023
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Customer Service Representative

ContinuumGlobal
07.2019 - 04.2020
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Sales Representative

AT&T Mobility
06.2016 - 01.2019
  • Increased sales by offering advice on purchases and promoting additional products.
  • Achieved monthly sales goals by promoting product benefits and enrolling new clients.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Trained and mentored new sales representatives.
  • Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
  • Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Developed and delivered engaging sales presentations to convey product benefits.
  • Organized sales paperwork, presented proposals and finalized contracts.

Education

High School Diploma -

Northern Vance High School
Henderson, NC
05.2003

Skills

  • Microsoft Excel
  • Call Triaging
  • Promotional Support
  • Professional Telephone Demeanor
  • Calm and Professional Under Pressure
  • Sales Training
  • Partially knowledgable in Spanish

Timeline

Customer Service Representative

Alorica
06.2020 - 04.2023

Customer Service Representative

ContinuumGlobal
07.2019 - 04.2020

Sales Representative

AT&T Mobility
06.2016 - 01.2019

High School Diploma -

Northern Vance High School
Sabrina Wright