Adept at fostering interdisciplinary collaboration and patient support, I spearheaded innovative training programs at Palm Terrace Healthcare & Rehab Center, enhancing staff proficiency and compliance. My expertise in patient needs assessment and individualized counseling, coupled with a proven track record in staff management and recruitment, positions me as a dynamic leader in healthcare.
Overview
12
12
years of professional experience
Work History
Case Manager
Palm Terrace Healthcare & Rehab Center
Laguna Woods, CA
09.2024 - Current
Developed trusting relationships with social services, health care providers and governmental agencies.
Counseled clients on available resources within the community that could help meet their needs.
Assisted individuals with eligibility for available benefits.
Provided referrals to appropriate medical, mental health, and social services.
Participated in professional development opportunities to stay current with best practices in case management.
Participated in daily IDT meetings with family and staff to better develop a plan of care and a safe discharge.
Communicated daily with insurance companies to provide daily clinical updates and ensure daily coverage.
Followed up daily and weekly on insurance authorizations, and worked closely with the business office.
Assisted the floor and charge nurse with rounding with doctors and assisting nurses with residents' changes in condition, care plans, and carrying out doctors' orders.
Director of Staff Development
Palm Terrace Healthcare & Rehab Center
Laguna Woods, CA
03.2023 - Current
Developed new training programs in compliance with company and government standards. Submission of the CNA training program for renewal and approval to the Health Department. Interviewed CNAs and LVs, and hosted orientation for new hires.
Performed weekly in-service with nursing staff and facility employees, constantly communicating the new state regulations to make sure we are all following normal standards.
Participated in numerous committees.
Audited employees' files to make sure they were updated and completed.
Assisted DON with care plans and daily rounds.
Conducted and performed COVID tests for employees and residents, reinforced COVID policy and procedures.
Director of Staff Development
Laguna Hills Health & Rehabilitation
Laguna Hills, CA
01.2021 - 02.2022
Director of Staff Development and IP
Downey Community Health Center
Downey, CA
01.2019 - 01.2021
LVN Charge Nurse
Flagship Healthcare Center
Newport Beach, CA
07.2013 - 12.2019
Conducted screening, diagnosis, treatment, rehabilitation, and supportive services as the senior nurse on the primary health care team.
Record the patient's medical history, vital statistics, and test results, and medical records.
Developed and maintained a quality care system and standards, including but not limited to creating and improving medical protocols/guidelines, and provided necessary health education and training for patients.
Communicated effectively at all organizational levels, including medication administration.
Participated in admission and discharge assessments. Treated patients with stroke, head trauma, coma, intracranial hematoma, and COPD.
Education
Wound Care Certification
SWC
10-2024
Infection Prevention
CDPH
07-2024
License Vocational Nurse
Pacific College
Costa Mesa
10-2012
Skills
Patient support
Individualized counseling
Utilization review
Patient needs assessment
Interdisciplinary collaboration
Active listening
Multitasking and organization
HIPAA compliance
Insurance regulations
Critical thinking
Intervention plans
Staff management
Patient assessment
Recruitment
Risk assessment
Languages
Portuguese
Professional
Spanish
Elementary
English
Professional
Timeline
Case Manager
Palm Terrace Healthcare & Rehab Center
09.2024 - Current
Director of Staff Development
Palm Terrace Healthcare & Rehab Center
03.2023 - Current
Director of Staff Development
Laguna Hills Health & Rehabilitation
01.2021 - 02.2022
Director of Staff Development and IP
Downey Community Health Center
01.2019 - 01.2021
LVN Charge Nurse
Flagship Healthcare Center
07.2013 - 12.2019
Wound Care Certification
SWC
Infection Prevention
CDPH
License Vocational Nurse
Pacific College
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